Case Management Advisor
Coventry (West Midlands) Personal services
Job description
POSTING END DATE : 22/06/2018
LOCATION: Solihull
ADVERTISED SALARY: £35,000-£40,000
An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.
WHAT TO EXPECT
The Human Resources (HR) team at Jaguar Land Rover has recently undergone a massive transformation project. That’s why we need your help to keep us focused as we move forward on our path to a successful transition.
As the Case Management Advisor, you’ll ensure effective operational support for disciplinary actions, employee grievances, performance improvement and absence management, in particular on complex cases. You’ll maintain up-to-date knowledge of case law and ensure all concerned are briefed fully on relevant cases. You’ll have effective organisation and coaching skills, with the ability to engage and support managers.
As a HR professional, you’ll process manage and deliver operational excellence and be required to apply sound judgment, including appropriate risk analysis, when making recommendations on appropriate case outcomes. You’ll support and drive process improvement projects within the Case Management team.
You’ll deliver a HR customer service, focused on the resolution of cases as well as being responsible for maintaining and building effective relationships with the wider HR community and the business i.e Shared Delivery HR, Business HR, Trade Union and customer base.
WHAT YOU’LL NEED
You’ll have previous experience of supporting complex cases, as well as managing process improvements and delivering results consistently in a fast paced environment.
You’ll have experience in supporting line managers to perform disciplinary and grievance investigations and hearings, up to and including dismissal and appeal. You’ll be able to demonstrate a good working knowledge of employment law, with the ability to support the legal team with Employment Tribunal preparation where required.
In addition you’ve experience of working with Trade Unions, ideally within a manufacturing environment, with experience of using ticketing systems and Sharepoint.
Jaguar Land Rover considers that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Jaguar Land Rover will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work for an indefinite period in the UK.
Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, All this and more makes Jaguar Land Rover the perfect place to continue your journey.
Jaguar Land Rover is committed to equal opportunity for all.
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