Windows Unix Tech Ops Analyst (USO)

Job description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next – for you and for us.

We are actively seeking a Tech Ops Analyst (USO) to support operations and development teams responsible for individual users as well as application monitoring, job scheduling, file transfers, incident & problem management,
outage management and account management.

The selected candidate will provide first level support for Consumer & Community Banking business applications, job scheduling, and file
transfers for both distributed and/or mainframe platforms. This includes code promotion, incident management, functional account management, work request management, event console management, job scheduling, file and database table management, transfer/load/extract data management, application wellness checks, application recovery, and disaster recovery.

What's My Title?
Tech Ops Analyst (USO)

What Are My Work Days and Hours?

Thursday, Friday and Saturday, alternating Wednesday, 11.5 hours a day. Off 3 or 4 days each alternating week. (Sunday work needed for 4 times each quarter of year)

Typical Day:

· Understand and follow all Production Services procedures and processes, Acknowledge, troubleshoot, and document pertinent information for incidents, while providing detailed information to management and team members.

· Perform implementation steps as prescribed in documented changes, upgrades, installations and outages
· Develop proactive processes to alert/eliminate issues before they escalate in business impact
· Identify areas where efficiencies can be gained using the proactive approach of metrics analysis
· Participate in team/group meetings
· Ideal Personality Traits: Excellent communication, analytical and writing skills.Ideal Personality Traits: Excellent communication, analytical and writing skills; penchant for innovation.
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Desired profile

·  Prefer a Bachelor of Science degree in a technical field
·  A minimum of two (2) years of experience in a production/support environment with functional experience in incident management and change management
·  Experience working a in a multicultural department with globally disperse resources and responsibilities
·  Prefer financial industry experience, credit card and/or payment systems experience, Base 24 a plus
·  Technical experience supporting distributed, Tandem or Mainframe platforms
Technical Requirements
·  Two (2) to five (5) years experience in UNIX operating system functionality. UNIX administrative skills a plus
·  Two (2) to five (5) years experience in Microsoft Windows server skills
·  Two (1) to five (5) years knowledge of relational databases
·  One (1) to five (5) years using Unix scripting such as ksh and perl
·  One (1) to five (5) years experience using scheduler software such as TWS, Control-M, CA7 and/or Zeke.
·  Two (2) to five (5) years knowledge of mainframe and/or tandem platforms

·  Two (2) to five (5) years experience with mainframe based applications built with IMS, DB2, VSAM, JCL and MQ Series.
·  One (1) to five (5) years experience with file transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
·  Basic knowledge of networking technology
·  Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint