Virtual Desktop Infrastructure Operations Engineer

Job description

JPMorgan Chase & Co (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com


Virtual Workspace Service (VWS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. VWS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 260,000 end users and 125,000+ virtual access users.
The individual selected for this position will be a member of the End User Services VDI Operations team. To ensure that the VDI service is available to clients, the candidate will be responsible for providing operational support for multiple back-end components, including engineering, implementation, and business-as-usual activities.

The responsibilities also cover daily health checks, configuration reviews, capacity management, incident management, root cause analysis, service improvement programs, risk management, security patching, general maintenance activities are important parts of this job, as are the implementation and acceptance of new technology into the environment. The individual will work closely with other teams, especially those providing engineering, infrastructure (server hardware/OS, NAS, SAN, network), project management, and lower-tier client support services. Support is provided as part of a continuous global operations model via follow the sun. Hours of coverage will vary in order to provide 24 x 7 coverage across all regions.

Desired profile

Technical Qualifications:
·  3-5 years' experience and strong skills in supporting Server / Application / Desktop Virtualization technologies (VMWare, Citrix) and Large-Scale environments; certification is preferred
·  3-5 years' experience and proven ability to support Microsoft Windows server environment (AD, DNS, DHCP, DFS, Group Policies, IIS, File, Print Service, App-V, etc.); certification is preferred
·  Thorough understanding of Citrix Xen Desktop 5x, 7x> and Familiarity of thin terminal management (Wyse, HP and eLux Thin Manage) products
·  Thorough understanding of Citrix XenApp 4.5, 6.x and 7.x products, Citrix Provisioning Services, Policies, Load Balancing, Store front, Cert renewals, and IMA / FMA Architecture
·  Proficient with Citrix NetScalar (Install, Configuration and Management), Cert renewals etc.
·  Familiarity with standard enterprise applications such as MS SQL 2005/2008, Tivoli, SCOM, SharePoint, Splunk, etc.
·  Basic understanding of SAN, Networking, Security, and Backup Technologies.
·  Familiarity with quality assurance and systems testing protocols in a complex technical environment
·  Proficiency with standard desktop applications including Microsoft Excel, Outlook, PowerPoint, Project, Visio, and Word
·  Scripting and automation (Perl/PowerShell/Python) skills are required

Additional Requirements:
·  Team-oriented approach and ability to work well with partner organizations in a large corporate environment
·  Customer-service focus, striving to ensure that the service is not just available but meets business needs now and for the future
·  Drive for continual improvement – identifying opportunities, developing solutions that are valid from both business and technology perspectives, and bringing those ideas to fruition
·  Global viewpoint that will understand impact beyond the immediate location and will respect cultural differences in order to operate effectively within a distributed team
·  Self-directed approach that illustrates excellent work ethic, produces high quality results, and demonstrates attention to detail
·  Exceptional communication skills, verbal and written, that are appropriate for both technical and business audiences
·  Mentoring and knowledge-sharing skills that will enhance the team's performance
·  Flexibility to respond to critical system issues and perform infrastructure updates outside of normal business hours