Specialist I - Lease End Consulting Rep - Auto Finance - Phoenix Tower

Job description

Lease End Consulting Representative II

Must have excellent phone skills with ability to convey and explain the end of lease options and obligations to the customer. Must be able to handle high volume of inbound and outbound dialer calls in a professional manner. Interact with internal and external customers to validate data and document account pertaining to Auto Lease. Must be able to provide customer support and be able to follow the Quality initiatives as outlined by compliance and line of business.

Desired profile

Minimum 1 year experience in a customer service/call center environment

·  Assertive with excellent communication skills both written and oral
·  Proficient PC skills to include MS Word, Excel, and Outlook
·  Ability to work well under pressure and capable of adapting to changing priorities or workloads
·  Scheduling flexibility
·  Ability to work independently and well organized

Preferred qualifications:

·  Auto lease experience
·  Dialer and Call Center
·  Knowledge of iCAF and Aspect