Specialist I - Fraud Call Center Cebu (November)

Job description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operating in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world"s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange. In 2005, the firm established a Global Service Center in Manila which provides support for the customers and operations services of the firm"s retail and wholesale businesses. Currently, it operates in Makati (Philalife Tower), Bonifacio Global City (Net Quad and Net Plaza) and Cebu (eBloc Tower). Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns. We have opportunities for Specialist positions in our Fraud group. Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.We are looking for individuals with the following skills: Customer Focus• Take ownership of each customer while empathizing and prioritizing customer needs• Resolve conflicts and manage customer expectations• Determine customer needs and provide appropriate solutions through relationship building Communication Skills• Effective verbal and written communication with both external and internal customers• Document customer account activities thoroughly and concisely• Engage in interactive dialogue with customers through active listening Problem Solving Skills• Approach problems logically and with good judgment to ensure the appropriate customer outcome• Make appropriate decisions on behalf of the customer quickly and effectively• Effectively prioritize work to ensure efficiency• Conduct research as needed Analytical Skills• Critical thinker and ability to exercise independent judgment• Accuracy and attention to detail• Required to abide by all applicable regulatory and department practices and procedures Computer Skills• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools• Fluency in Windows Operating Systems and Microsoft Office tools Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase. Training Schedule: Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter. Work Schedule: Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Desired profile

>Must be willing to work in an environment that requires 100% phone-based customer interaction >Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred >Has at least finished 2nd year of college or finished a 2-year diploma course JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran. .