Production Support Technical Analyst

Job description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .
J.P. Morgan is a global leader in asset management services. As the Asset Management line of business in JPMorgan Chase & Co., we serve four distinct client groups through three businesses: institutional and retail clients through Investment Management, ultra high net worth clients through the Private Bank, and high net worth clients through Private Wealth Management. With assets under supervision of $1.7 trillion and assets under management of $1.2 trillion, we are one of the largest asset and wealth managers in the world.

J.P. Morgan Asset Management is a leading asset manager of choice for institutions, financial intermediaries and individual investors, worldwide. With a heritage of more than two centuries, a broad range of core and alternative strategies, and investment professionals operating in every major world market, we offer investment experience and insight that few other firms can match. With clear focus on managing client assets and delivering strong risk-adjusted returns, more than 650 investment professionals provides over 200 different strategies spanning the full spectrum of asset classes, including equity, fixed income, cash liquidity, currency, real estate, hedge funds and private equity and take leadership positions in America, U.K., Continental Europe, Asia, and Japan.

The associate will be accountable for global support of the Know Your Customer (KYC) and account opening platforms for JPMorgan Global Wealth Management. This role will be within the project team and work directly with the business, support level 1 and 2 staff, and development teams to resolve issues with the application and communicate changes. The majority of the job will be time spent analyzing problems to help progress workflow tickets for completion.

Responsibilities:
·  Triaging production issues with development, services, and database team members
·  Analyzing production logs and data
·  Documenting issues with applicable workarounds
·  Providing user solutions for technical issues
·  Reproducing problems in test environments
·  Communicating updates to business stakeholders
·  Raising and prioritizing defects
·  Validating production fixes

Desired profile

·  Strong analytical and troubleshooting skills
·  Demonstrated ability to provide solutions to technical application issues
·  Strong oral and written communication
·  Demonstrated teamwork and ability to work with diversified multi-location team
·  Proficiency with Microsoft Office applications
·  Familiarity with JIRA and Application Lifecycle Management
·  Ability to work in a fast paced environment with changes to priorities
·  SQL knowledge is a plus

Education:
·  B.S or M.S (Computer Science or MIS preferred) or equivalent relevant experience