Mortgage Banking Short Sale Operations Sr. Specialist - Lewisville, TX

Job description

The Operations Specialist is a back office non customer facing role and will be responsible for providing support services and quality control to Customer Assistance Specialists. The Ops Specialist assists the CA Specialist in managing the flow of information to ensure that all critical documents in the modification file have been properly accounted for prior to the CA Specialist submitting the final package to Underwriting.

The Ops Specialist acts as a liaison between the SPOC and Underwriting internal departments. As a control point, the Ops Specialist monitors modification file documents, initiates missing information letters, escrow analysis, orders BPOs and other services as needed, and monitors systems for trial payments to ensure an expeditious process. The Ops Specialist communicates any issues or missing information to the CA Specialist who then notifies the customer.

Principle Duties and Responsibilities:
· Researches and responds to internal inquiries from CA Specialist regarding issues such as missing documents, ordering certain third party services and reviewing “specialty flags” in DWS (the modification portal aka “PEGA”) to determine if the account should be serviced within this work group.
· Initiates appropriate form letters sent to the customer from the CA Specialist requesting required documents.
· Verifies and re-sends Home Affordable Modification Program (“HAMP”) packages when needed, initiates missing information letters using existing templates/form letters, orders Broker Price Opinions, Credit Bureau Reports as applicable and requests escrow analysis.
· Ensures documents received by CA Specialist, Underwriting and/or Customer are complete and accurate.
· Facilitates the gathering of underwriting documents both pre-and post-Underwriting decision.
· Receives decision/results from Underwriting and QC review and processes according to decision: approval or denial.
· Monitors systems for trial payment adherence during trial period before process control submits loan to Closing team for conversion to permanent modification of plan break.
· Assesses and analyzes trial plan account document detail, plan breaks (including missing documents and payment issues on loans), informs the CA Specialist of findings.

Desired profile

Qualifications:

·  HS Diploma or equivalent required, college preferred.
·  One or more years experience working in a high productivity operational center strongly preferred
·  One or more years of mortgage default/servicing experience preferably in Collections, Loss Mitigation, Underwriting, Foreclosure, Bankruptcy and/or REO Collections preferred.
·  Good analytical and critical thinking skills with the ability to anticipate potential problems and proactively resolve issues.
·  Very good organizational skills with the ability to multi-task