Messaging Engineer - Associate

Job description

We are actively seeking a Senior Messaging Engineer to join the Email & Instant Messaging Services group. The group supports over 270,000 internal customers in over 53 countries. We provide Level 3 support for Microsoft Exchange and Lync environments in addition to SMTP gateways and mobile messaging solutions through Blackberry and Good services.

Responsibilities

· Provide 3rd level problem diagnosis and resolution, including accurate problem identification, ticket documentation, and customer/vendor dialogue.
· Perform production service requests and end user including moves/adds/changes and service consultations.
· Provide escalation support for end-user issues with Outlook and mobile messaging applications.
· Perform daily, weekly, and monthly server health checks and performance monitoring.
· Enforce corporate data protection policies, through IT Risk certifications and standardized access.
· Identify and develop service improvement opportunities through automation or added value.
· Provide Business Continuity support for the email service by activation and confirmed functionality, monitoring and problem diagnosis.
· Participate in the on-call support rotation and as needed.

Why Do I Want to Work for JPMorgan Chase?

We're one of the world's most respected financial companies. Here you'll earn a competitive salary, get great benefits and enjoy recognition for strong performance.

How Do I Fit Into the Organization?

At JPMC, you'll have the opportunity to shape your career path and that means you can find the perfect fit for yourself while adding to the strength of the larger organization.

Desired profile

Essential Skills and Experience

· Certified and in-depth/hands-on experience with Microsoft Exchange 2010/2013
· Knowledge and experience with email gateway technologies such as ProofPoint Sentrion (Sendmail) and Symantec Message Gateway.
· In depth experience with Powershell and/or other admin scripting tools.
· Knowledge and experience of Microsoft Lync 2010/2013
· Strong IT background in client or infrastructure support of a large, finance sector environment (25K+ user base) required.
· Excellent oral and written communication skills, customer service skills, strong interpersonal and team skills required.

Preferred Skills and Experience

· Experience supporting mobile technologies such as Blackberry or Good.
· Solid understanding of hardware and storage (SAN, DAS and JBOD disk) concepts.
· B.S. in Computer Science or equivalent work experience. MCSE, CLP, and related certifications.
· Experience with Mobile technologies across Android and iOS platforms.
· MS SQL 2005 and 2008 knowledge.