Learning & Development Specialist II - CCB

Job description

The Consumer & Community Bank Learning Team provides best-in-class training products and services to support business priorities and to continue to attract and retain top talent. The CCB Training & Development leads the function by consolidating and integrating all CCB-wide training to create an optimal model for delivering consistent quality training to 150,000 employees at all levels.

The Role
Reporting to the Learning & Development Manager or Learning & Development Director, the Learning & Development Specialist II (LDS II) primarily designs and develops training content. The LDS II receives a project request, helps determine modality, creates the design, storyboard and training materials, validates the course on the LMS and addresses learner feedback. The LDS II works on complex training projects, sometimes multiple projects concurrently. The LDS II identifies ways to innovate and drive learning retention and mentors more junior members of the team. The LDS II may also spend a significant amount of time editing and enhancing existing programs, especially new hire training programs.

Key Responsibilities
The LDS II works on new training requests and requests to update existing training (typically new hire programs and continuing development training) in the following ways:
Analysis
• Meets with L&D Manager or Learning & Development Specialist III/IV (LDS III/IV) to understand training request, review the training outline and initiate the project
• Collaborates with LDS III/IV to determine training modality
• As needed, works with the LDS III/IV to determine target audience, learning objectives, training materials needed, etc.
• Partners with LDS III/IV to create training strategy for large projects, job families, new hire programs, etc.
Design
• Creates training design consistent with adult learning theory that effectively conveys key information and achieves learning objectives
• Designs and develops training for large, complex projects
• Identifies best instructional design techniques/modality to ensure maximum learner retention
• Reviews training design with project sponsor and/or LDS III/IV, gains approval to move forward
• Consults with eLearning Developer (eLD)/Multimedia Designer (MD), as needed, on graphics, visuals, illustrations and other elements to improve the quality and effectiveness of instructor-led training
• Partners with the eLD/MD to identify overall design for online training
• Identifies innovative ways to convey information and drive learning retention

Development
• Works with project sponsor, subject matter experts and the LDS III/IV to create training storyboard. (The LDS III coaches/guides the LDS II in creating a storyboard.) This includes:
o Researching and gathering the content and mapping it to the training outline
o Identify appropriate flow and sequence of the content
o Writing all content and managing its progress from draft to final production
o Rewriting and editing the content, as needed
o Soliciting and incorporating feedback from all key project members
o Creating the final training storyboard
• Creates all documents used as part of the learning experience (e.g. instructor guides, participant guides, course summaries, job aids, etc.)
• Creates practice exercises, knowledge checks and other elements designed to drive learner knowledge retention
• Ensures content accuracy and alignment with current processes, procedures, systems, and products
• Sends training materials for all required reviews, gains and documents approvals
• Creates test and evaluation questions for the course
• Uses training technology tools to improve quality and efficiency, helps peers learn to do the same

Implementation
• Partners with the LDS III/IV to communicate training content changes to the delivery team including conducting train the trainer sessions, as needed

Evaluation
• Reviews and addresses learner feedback, revises content as needed
Project Management
• Partners with LDS III/IV to create training project plan (LDS III would be primarily responsible.)
• Adheres to project timelines
• Holds SMEs and others accountable for content delivery, review and approval deadlines, escalates appropriately
• Regularly communicates project status to manager, LDS III/IV and other interested parties
• Manages multiple, complex, large projects simultaneously through the project lifecycle
• Uses appropriate tools, templates and processes as required by team procedures

Change Management and Maintenance
• Work closely with the LDS III/IV to maintain and modify existing training programs
• Stays up-to-date with business changes
• Updates training content, as needed, in a timely manner to reflect business changes
• Appropriately follows team procedures to document material review, maintenance and recertification

Effective Partnership
• Build strong relationships with client, SMEs, and project team
• Develop solid working knowledge of LOB job roles, environment, goals, culture, key players, policies/procedures, etc.
• Consults with trainers on effective use of the training materials and facilitation process
• Partners with training colleagues to ensure training messaging is consistent and to identify efficiencies (e.g. content that can be leveraged)

Leadership
• Mentors new and junior employees
• Guides, motivates and encourages the team to stay focused while achieving a quality product
• Reviews the work of other LDSs to ensure team standards are met, provides feedback

Other Key Responsibilities May Include
• Makes recommendations to continuously improve internal processes, standards, and training solutions
• Monitors and observes employees performing their jobs to effectively design and develop training
• In some LOBs, delivers training involving technology and/or change event projects

Desired profile

Qualifications

• Previous experience analyzing business needs, designing, developing and evaluating training (preferred)
• Three years experience in human resources, training, business, or related field
• Strong verbal and written communication skills
• Strong interpersonal, relationship and meeting management skills
• Self-directed, self-motivated, works independently
• Organized, able to prioritize work, able to balance multiple competing priorities
• Demonstrates ownership of issues
• Strong attention to detail
• Strong project management skills (strongly preferred)
• Experience with Office, Outlook, and Sharepoint
• Working knowledge of CCB/LOB job roles, environment, goals, culture, policies/procedures (preferred)
• B. S. degree in business, organizational development/training, finance, HR, or equivalent (preferred)