iSeries Applications Support Analyst

Job description

As one of the main technology HUBS For EMEA the scope of work in Bournemouth is truly remarkable, we are at the forefront of innovation within the financial services industry and are pioneering the use of cutting edge technologies.

 

Role Description:

·  P&IM CIB iSeries Operate are recruiting for an L1/2 LOB Operate Analyst.

·  Reporting to the Local Regions Operate Manager you will form part of the global team that provides L1/2 production support for 7+ iSeries / AS400 applications serving a wide range of business functions.

·  This is a hands on, user facing role with main duties comprising:

o   iSeries (AS400) Application development/support experience.

o   Servicing user support telephone calls and tickets.

o   Investigating and resolving issues – working with both users and application developers as required.

o   Contributing to system resiliency and system process improvement programmes.

o   Documenting known issues / best practice / system information in knowledgebase systems.

o   Managing user communications for major production incidents.

o   Permit to Operate and Technical review of proposed system changes.

o   (NA/EMEA) Provide weekend support cover on a rota basis / (ASPAC) Saturday working (plus week day off lieu) on a rota basis.

o   Occasional business travel may be required.

 

 

Key Responsibilities:

· Technical analysis of issues (Job Errors) on iSeries (AS400) applications.

·   Investigating and resolving issues – working with both users and application developers as required.

·  Contributing to system resiliency and system process improvement programmes.

·    Provide weekend/holiday support cover on a rota basis (plus week day off lieu) on a rota basis.

·    Servicing user support telephone calls and tickets.

Qualifications:

·        Proven AS400/iSeries experience in a development and/or production support environment (with current knowledge of OS400, CL, RPG, ILE, MQ Series, SQL)

·        Knowledge of GMI, ROBOT and ALDON vendor packages desirable.

·        Good problem solving and analytical skills.

·        Ability to define, adhere to and contribute to process improvement and problem resolution processes.

·        Time management skills and the ability to schedule your workload.

·        Experience of large financial and banking systems.

 

 

We offer highly competitive benefits including pension, bonus scheme, private medical for you and your family, as well as the freedom to innovate, continuous technology training, global collaboration and career mobility.

About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com .

 

The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The hiring manager is not committing to offering this, just highlighting an openness to having the conversation.