Hong Kong Data Center Site Engineer

Job description

Global Technology Infrastructure (GTI) – Data Center Services

Data Center Services – Hong Kong Data Center Site Engineer

About JPMorgan Chase & Co.
JPMorgan Chase & Co. is a leading global financial services firm with assets of $1.3 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset and wealth management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world"s most prominent corporate, institutional and government clients under its JPMorgan and Chase brands. Information about the firm is available at http://www.jpmorganchase.com/ .

Global Technology Infrastructure (GTI)
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

Data Center Services (DCS)
Data Center Services (DCS) is responsible for the development of Data Center Strategy and Architecture to meet the firm's compute and storage capacity requirements. DCS is also responsible for the management of Data Center capacity, placement, governance reporting and metrics. DCS is accountable for Global Data Center management, incident support and operations including Moves, Adds, Changes and Cabling. DCS is also responsible for the Global Media management function, providing physical data guardianship of removable media for the Data Center sites.

The Data Center Services (DCS) organization, together with Implementation & Platform Deployment (IPD), works to deliver seamless end-to-end Data Center services for the firm-including provisioning of all core infrastructures services (network, storage, compute).

Role:

The role is part of a client focused Data Center operations team working in shifts to manage the 24x7 Data Center environments in Hong Kong. The objective of the team is to manage the balance between businesses led technological change and the need to ensure that systems maintain high availability and low risk of information loss.

This is achieved through managing compliance with Global standards, policies and Standard Operating Procedures covering: Physical access control, Data Center Operations, Asset Management, Logistics, Media Operations, Break fix and Incident Management.

This role will report to the Hong Kong Data Center Site Lead.

Responsibilities:

As the Data Center Engineer you will be specifically responsible for:
· Part of a client focused Data Center operations team that manages the Data Center environment in Hong Kong in compliance with Global, Regional and local standards, policies and Standard Operating Procedures including:
· Physical Access Control
· Operations
· Asset Management
· Logistics
· Media Operations
· Break fix and Incident Management
· The successful applicant will be required to work on a 24x7x365 shift basis.
· Daily activities will include:
· Installation of new equipment into data centre equipment racks.
· Installation of new cabling and cable management.
· Removal of redundant equipment and cabling.
· Incidents and change control management.
· Managing data centre access for all visitors.
· Managing third party vendors to ensure compliance with JPMorgan standards.
· IT asset management including inventory management.
· Logistics tasks including deliveries of equipment and storeroom management.
· Media operations.
· Ensuring all changes within or affecting the Data Center space comply with the change management process and are effectively evaluated for the potential impacts or risks to DC operations from proposed changes to production and development systems.
· Ensuring the implementation and maintenance of global operating processes and procedures.
· Alignment of operational activities to the company standards, technical vision and roadmaps.
· Affecting change within sphere of influence and leading practices.
· Work with global peers to develop, update and implement policies.
· Participation in Global Data Center Services forums for the development of innovative improvements and world-class Data Center practices and procedures.
· Driving continual service improvement.

Desired profile

Experience (Required):

Minimum of 3 years business experience:
· Proven track record in Data Center management and implementation within a large scale environment.
· Knowledge of Data Center technologies and associated environmental tooling and monitoring.
· Strong analytical skills, organization and decision-making skills.
Qualifications:
· Aggressive problem diagnosis and creative problem solving skills on highly complex problems.
· Excellent communication and documentation skills.
· Strong customer support and results oriented.
· College degree in related technical/business areas or equivalent work experience.
· Understanding of server, network, and SAN technologies.
· Understanding of copper and fiber optics standards.
· Understanding of power and cooling equipment and standards used in Data Centers.
Language (Required):
· Excellent in verbal and written communication in English
Additional Information:

JPMorgan offers an exceptional benefits program and a highly competitive compensation package. JPMorgan is an Equal Opportunity Employer.