Technology Operations - eDiscovery Operations

Job description

Seeking a self-motivated, organized, team oriented person to act as an eDiscovery Operations associate. The Associate will be responsible for meticulously performing custodial research and data source identification, conducting searches against messaging/archiving systems for the purpose of preservation and/or collection of data, and securely transferring data over to Legal, Compliance, and HR within pre-defined Service Level Agreements / turnaround times.

 The individual(s) in this role should be familiar with a variety of electronic communications platforms (eComm) e.g. MS Exchange, Lotus Notes, Digital Safe, Alcatraz as well as have general IT troubleshooting and request fulfillment experience. 

Responsibilities:
·  Research and retrieve/preserve employee data in support of ongoing litigation and regulatory requirements 
·  Research includes: numerous employee and asset data sources  
·  Retrieval/Preservation includes: Tape, Exchange, Lotus Notes, Email archives, Voice data.
·  Coordinate with internal Data Center Operations and external vendors to restore data with appropriate chain-of-custody documentation
·  Reconcile restored data and coordinate hand off to Legal
·  Administering case work through detailed updates to the case management system
·  Ensure that proper chain-of-custody and case completion protocol is being met
·  Ensure that Legal requests are progressing and Legal deadlines are being met
·  Proactive management and resolution of escalations
·  Work with vendors as necessary to satisfy legal requests

 
Qualifications:
·  Previous experience managing projects, hands-on eDiscovery preservation and collections, desktop support, or Infrastructure
·  Very strong analytical, problem solving, and creative thinking skills 
·  Exposure to eDiscovery, Legal and regulatory requirements
·  Resilient interpersonal and cross-departmental partnering skills 
·  Meticulous with excellent attention to detail
·  Solid written and verbal communication skills
·  Must be able to evoke a sense of urgency and work well under pressure 
·  Self-motivated, organized, team oriented person with the ability to resolve multiple confidential/sensitive, time-critical, and competing priorities and projects  
·  Proficient in Excel

Preferred Skills:
·  Familiar knowledge/use of eDiscovery Electronic Stored Information investigation, preservation, disposition, recovery and analysis of data from IT Systems (e.g. MS Exchange, Lotus Notes, Digital Safe, Backup Tapes) a strong plus
·  Familiar knowledge/use of Lotus Notes and Microsoft Exchange mail platforms a strong plus
·  Familiar  knowledge of voice, electronic communication data collection and preservation a plus
·  Project Management ITIL, Sigma, PMP, and Certified Information Security background a plus
·  Experience working in a secure environment with sensitive data, including PII a plus.
·  Familiar knowledge/use or understanding of Legal chain-of-custody requirements, Regulatory processes a plus.