Document Review Specialist - Court Orders and Levies - Consumer Banking - Westerville, OH

Job description

Regulatory Control Operations (RCO)

Regulatory Control Operations (RCO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers.

Court Orders and Levies (COAL)

COAL processes Asset-Based Orders served on JP Morgan Chase by restraining customers' funds and other assets held by the bank. The court system/government agencies issue a variety of orders to collect on debts or money judgments based on statutory terms and procedures. Money judgments are the result of a lawsuit or other debt default process where a judge or jury find in favor of the plaintiff (third-party) and award damages from the defendant (JPMC customer). Government agencies will also issue levies ordering asset restraint for child support, delinquent taxes or other customer defaulted debts. Law enforcement will seek to restrain or seize assets for violation of law or civil forfeiture.

Document Review Specialist

As a Document Review Specialist in the Court Orders & Levies department you will be primarily responsible for thoroughly reviewing, analyzing and executing various legal documents served to Chase from all 50 states based upon applicable laws and bank policy. Specialists are expected to acquire, retain, and accurately apply extensive order handling knowledge in regards to individual state laws when garnishing funds on behalf of JPMorgan Chase.

Specialists will read incoming legal orders, determine the correct course of action by applying their acquired knowledge of the state/federal rules governing each specific order document, take the necessary customer/account action including placing legal holds on eligible accounts, releasing holds, setting up funds to payout to various remittance entities, and reaching out to specific LOBs (Treasury Services Dept, CD Dept, Brokerage Dept) to obtain necessary account information and provide required direction. Responsible for generating, signing, and/or notarizing legally obligated answers back to corresponding parties (i.e. Creditor attorney, court, state Marshal, etc). Expected to follow exactly the firm's sworn document policy while processing legal orders. Specialists must exhibit strong customer focus while also mitigating risk exposed to the bank.

Desired profile

Qualifications:

· Minimum of 2 years of banking operations, compliance/legal operations, or case based service operations experience

· Bachelors degree in related field (Corporate Law, Legal Assistant, Criminal Justice, etc)

· Paralegal certification preferred

· Proficient with Microsoft Office Applications including: Excel, Word, and Outlook and general desktop PC operation

· Able to accurately type by touch at 45-50 wpm

Required Skills:

· Minimum of 1-3 years of banking experience including operations, compliance and/or customer service.
· Excellent attention to detail/reading comprehension skills
· Ability to index and extract data from complex legal documents
· Strong customer focus
· Able to mitigate risk exposed to the firm
· Excellent communication skills both verbal and non verbal
· Professional attitude
· Able to work both independently and with others in a team based environment
· Able to identify and communicate opportunities for process improvement
· Proficient with Microsoft Office Applications including: Excel, Word, Outlook and Powerpoint
· Due to the Time Sensitive nature of processing legal documents all candidates must be willing to work frequent and considerable overtime based on caseload volume
· Ability to work evenings and Saturday
· Must be available for training during first six weeks which will be during daytime hours
· Mandatory overtime up to 15 hours a week.