Digital Technology Business Systems Analyst

Job description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next – for you and for us.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US. Within Consumer and Community Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry.

The Business Systems Analyst (BSA) for the Digital Services bridges the gap between technology, design and product management. In this role, you will work primarily with Architecture, Software Development and Test teams to ensure that all teams are working with a common understanding of the software we are building. You will also work closely with the User Experience Designers and Product Managers to translate their vision into technical requirements for our teams.

RESPONSIBILITIES:
·  Translate business and design requirements into technical requirements for multiple Development teams - back end service developers, framework developers, and UI developers.
·  Perform critical analysis on information consolidated from multiple sources, identify and resolve conflicts, and break down high-level information into detailed workable requirements.
·  Work with Developers and Subject Matter Experts to understand the work effort for a requirement, communicate any compromises or risks to the Designers and Product Managers, and, if needed, facilitate making adjustments that satisfy all parties.
·  Actively participate in adding to the wiki that is living documentation of the latest business and technical requirements.
·  Support the Business Analyst Lead in executing the team's charter and goals

Desired profile

· Bachelors Degree Required

· Minimum 3 years of hands-on experience as a Business Systems Analyst, System Analyst, or Technical Analyst, with heavy emphasis on technology and implementation understanding.

· Excellent verbal and written skills are critical since this job primarily entails communicating technical information to both technical and non-technical audiences.

· Experience working with software or web technology teams.

· Experience with software development methodologies and practices (SDLC, Agile, Scrum, Waterfall, etc.)

· General knowledge of financial services concepts and products.

· Strong interpersonal skills to manage relationships with a variety of partners and stakeholders.

· Basic computer programming skills.

· QA experience is a plus but not required.

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran