Commercial Bank Risk - Real Estate Services (RES), Third-Party Oversight (TPO) Sr Analyst - Houston, TX

Job description

Principle Duties and Description
Assist and/or lead tasks needed to examine appraisal vendors for use by the Appraisal Services Group (ASG). Support and contribute in oversight of appraisal vendor performance. Additional responsibilities include:
• Vendor Oversight: Assist the Delivery Manager with Onboarding vendors, Panel Maintenance and Monitoring to meet delivery objectives.
• Resolution Management: Facilitate resolution of inquiries via shared Mailbox and proactively respond to communications regarding vendor related items, including TPO Procedures.
• Strategic Planning: Participate with internal partners, including RES and TPO on strategic projects to enhance controls, expedite delivery and increase customer experience.
• Document Retention: Maintain Department SharePoint and shared drive, responsible for content maintenance & administration; coordinate site enhancements with RES Technology partners as appropriate.
• Business Operations: Complete End User Request Center (EURC) Requests and assist the TPO team in maintaining appropriate controls to system access.

Desired profile

Knowledge and Experience

• Expected to be a subject matter expert with regard to the RES Third-Party Oversight Procedures.
• Experience working with Appraisal Management Companies (AMCs) and oversight
• Self-motivated and ability to work independently, as well as ability to work and develop partnerships
• Critical thinker -- Must be able to make judgment calls on questions presented on TPO issues and make recommendations to Delivery Manager or TPO Manager
• Ability to make decisions independently and be able to take action in a time sensitive environment.
• Problem solving skills - Must be able to solve problems by researching various avenues and finding creative ways to accomplish a task.
• Self Starter and Ability to run with minimal supervision
• Computer Skills: MS Office Suite (Excel,Visio,PowerPoint,Outlook) Snagit, SharePoint
• Knowledge of the Accounts Payable (A/P) System.
• Prefer 3 - 5 years of experience in working with AMCs and FNC/CMS or similar platform.
• Knowledge of RIMS (Real Estate Management Information System) database is a plus.
• Knowledge of appraisals
• Bachelor's degree preferred.