Commerce Solutions - Account Management Manager II - Client Support - Dallas, TX

Job description

The Account Management team within Chase Commerce Solutions provides support related to account maintenance for our managed clients. This department serves as a liaison between the client and/or Relationship Manager and the various support departments that perform maintenance to clients' accounts. Maintenance items may include adding locations, adding new methods of payment, changing banking information, ordering equipment, and the like across our servicing platforms.

This manager will lead a team of Account Managers to provide world class service to our managed clients. He or she will help define the vision and strategy for the department and create key metrics and goals to drive performance. He or she will partner with departments across LOB to refine and improve processes to ensure that the team can operate as effectively as possible.

The manager will provide coaching, mentoring, development and technical training to ensure each team member is performing optimally. The manager will also provide leadership to the overall Account Management team and serve as mentor to more junior staff. The manager will assign staff to a portfolio of clients and ensure the workload is balanced among the team.

He or she will handle and oversee escalations and partner with the Relationship Management team to create and implement solutions to address servicing issues. He or she will manage and participate in strategic projects that impact our department, and support and define controls for the team.

Desired profile

College degree

3+ years industry experience, knowledge of Chase Commerce Solutions' processing platforms strongly preferred

3+ years leading people, strong technical and analytical skills, highly effective communicator

Proficient at coaching and mentoring team for optimal performance

Adept at prioritizing and dealing with ambiguity in a fast-paced environment

Able to make tough decisions and shift directions on the fly

Able to engage with employees and create a positive and productive working environment and drive morale across the organization

Strategic thinker who effectively communicates with all levels of management and client contacts

Proficient at creating executive-level presentations

Adept at using tools and reporting to understand and drive performance, and create key performance indicators and metrics

Able to travel up to 10% and flexibility to work a schedule between 7a-6p as needed.