CIB - Treasury Services - TS Client Service - Analyst - Bournemouth

Job description

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $21.1 trillion of assets under custody and $412.6 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About J.P. Morgan Treasury Services
J.P. Morgan's Treasury Services business is a full-service provider of innovative cash management, trade, liquidity, commercial card and escrow services -- specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan. J.P. Morgan Treasury Services is one of the world's largest providers of treasury management services and a division of J.P. Morgan Chase Bank, N.A., member FDIC.

About TS Client Service
TS Client Service is responsible for service delivery to more than 12,900 proprietary clients and more than 37,000 firm-wide clients across multiple segments & markets. The Implementation of new business, proactive service, reactive service & technical support across the TS product spectrum are all delivered through a range of channels that can be tailored to our client's needs. 1,260 client service professionals are located in 49 cities globally and support 20 languages ensuring that our diverse client base experiences best in class service.

Role Description
A Client Service Analyst maintains and enhances best in class Client Service to a designated portfolio of Non-Bank Financial Institution Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Key Responsibilities:
·  Act as Single Point of Contact for transactional, account maintenance and investigation enquiries
·  Ensure the prompt resolution of customer enquiries relating to the Cash Management Product
·  Develop, maintain and broaden partnerships with Clients
·  Promote use of self-service tools to reduce number of Client enquiries
·  Promote sharing of experience and best practice across the Service teams
·  Participate in and support TS initiatives Identify opportunities for product development and enhancement
·  Develop internal partnerships (e.g. Implementations, Sales, Operations, Product and Technology)
·  Identify and escalate potential risk associated with Client activities
·  Overdraft management
·  Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
·  Accompany Relationship Manager during client visits as required to represent TS Client Service
·  Eliminate exceptional processes and identify process improvements
·  Advanced Responsibilities
·  Understand Clients' business to predict their needs and provide appropriate solutions
·  Become the Clients' trusted adviser Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
·  Host calls periodically with Clients to track issues and review service experience
·  Create and execute against Service Plan in conjunction with Client and Sales initiatives/objectives
·  Conduct Client Visits in line with Service Plan deliverable

Desired profile

Qualifications
The successful candidate will need to be educated to GCSE level, have proven skills in team work and client service experience.
·  A full working knowledge of FTS, PRPC & TLM would be an advantage.
Good verbal and written communication skills
·  Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role.
·  Proven client service skills
·  An understanding of Treasury Services products, processes and risk policies would be advantageous
·  Ability to work effectively under pressure whilst maintaining a professional manner
·  Demonstrates the ability to manage multiple tasks and prioritise
·  Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures.
·  Demonstrates cultural sensitivity and awareness
·  Dual-ability to work effectively as both a team player and alone
·  Proven negotiation skills.
·  Ability to develop and mobilise internal networks and resources
·  Good excel and PC skills

About J.P. Morgan's Corporate & Investment Bank

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com .

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.