CIB Tech - Production Management - Application Support Analyst - Tampa

Job description

JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world"s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .J.P. Morgan"s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world"s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Application Support Analyst will be part of the Production Management(PM) Team. The Successful candidate will form part of a team based in Tampa and Mumbai, providing support to global operations teams in a 24x7 basis on-call support environment. The support team is responsible for managing and responding to queries from the user community, resolving production incidents, managing the close of daily business batches, supporting the development team with deployments and focusing on production.Roles and Responsibilities - ·Support the production environment on a day to day basis by monitoring ticket requests as well as responding to ad hoc requests. ·Must be flexible on hours of work, as the role will involve occasional unsocoable/weekend work ·Execute and/or escalating problem management procedures as necessary ·Perform daily health checks of intraday/overnight system batch processes ·Document support activities, which include support tasks and outages and procedures ·Support projects including deployments, disaster recovery exercises and migrations

Desired profile

Qualifications Soft Skills ·Excellent interpersonal skills are critical in this role ·Problem solving skills - natural inclination towards problem resolution ·Create and maintain effective relationships with teams across the firm to resolve production issues efficiently ·Initiative - ability to think proactively ·Must be available after hours and weekend on-call support ·Strong verbal and written communication skills. Able to summarize technical details to a business-oriented audience. Experience/Education Bachelor degree in Information Systems, Computer Science or a related field Knowledge of banking and accounting would be beneficial but not required Experience of working in a global financial institution