CIB Operations (DPC) - Derivatives Clearing / FXPB Middle Office Representative - London - Associate

Job description

JPMorgan Chase is a leading global financial services firm with assets of $2 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. The firm serves millions of consumers in the United States and many of the world"s most prominent corporate, institutional and government clientsThe successful candidate will be part of a team delivering client transactional support functions for the OTC CDS, Rates & FX Prime Brokerage business. The primary functions will focus on day to day Client Service controls, supporting OTC PB clients. The successful candidate will be employed as a Foreign Exchange /Cross Asset Client Services Representative. The role will have extensive client interaction as well as opportunity to develop a deep understanding of products, internal systems, processes and support teams. Candidates will need to have a clear understanding of trade flow management. Knowledge of the confirmation, settlement, P&L process as well as understanding of portfolio tear ups/compression would be advantageous. Additionally, the Client Service and clearing agenda is complex and challenging as candidates will be expected to play key roles in developing new process and opportunities.This role will involve daily interaction with clients, middle office & operations groups globally as well as frequent interaction with technology and project delivery teams. Primary Responsibilities include:· End to end owner of the OTC trade and support processes, coordinating all aspects of Operations Service delivery/training to the client · Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes in CS · Operations calling program to include service reviews with client and log onto CRM tool (e.g. Salesforce) Onboard new ‘BAU' services and capabilities for existing relationships / accounts to meet client evolving needs.(BAU: e.g. work with relevant group to onboard new users, funds to existing relationships, implement API or new SEF) · Management of non-process related client queries · Acting as escalation point for any service issues across product lines and locations · Ensure all operational and tech issues are logged, monitored and progressed, with responsibilities and ownership cross location and cross product · Review Client specific quality MIS (Critical to Quality, CTQ) and key performance indicators (KPI), feedback to client and resolve issues.. · Responsible for managing and maintaining client BAU activity, (mainly T based) o Top Day Client and Desk Trade Exception Capture / Matching (PB) o End of Day recaps to clients for trades not processed – outstanding issues o T+1 Client Exception Capture / Matching and trade input o Client Position Reconciliations o Trade event management o Manage Confirmation/Settlement Exceptions o Management of Interest Claims / Commission / Fee / Billing issues o Post migration processing sign off o Client Real Time Credit Monitoring (PB / OTCC) · Develop automation solutions that support the client o Roll out functionality that promotes STP in capture of client information o Manage maintenance of client service / reporting tools and UAT o Maximise client leverage of self service tools

Desired profile

Mandatory Qualities · Degree Educated · Credit Derivatives or Rates or FX processing experience required · Client or IB middle office experience preferred · Understand Derivative confirmations and settlements. Desirable QualitiesCompetencies · Builds Customer Loyalty & Confidence: o Responsive and value adding o Delivery orientated and closes issues o Sound Judgement· Demonstrates Client Empathy o Knowledgeable o Understands the business and the clients motivational drivers o Excellent communication skills· Communicates Effectively o Accurate, o Excellent written and verbal skills o Networks to establish effective delivery.· Demonstrates Stress Management Ability o Has perspective and can see issues and goals from different angles and levels. o Composure, listens and manages the conversation, offers support o Identifies the root causes and takes action· Demonstrates Excellent Team Working Skills and Personal Motivation o Quick learner, open approach, respectful o Energetic, self motivated and can motivate others o Keen to initiate and try new smart working ideas· Reliable, Loyal and Professional o Takes ownership and demonstrates commitment o Etiquette, integrity and understands diversity· Demonstrates Problem Solving and Organisational Skills o Anticipates, analyses, decisive and closes problems o Continually learns, organisational and industry. o Continually improves the process o Tracks issues and organises. o Escalates issues in a timely manner