CIB Operations - Custody Middle Office - Associate

Job description

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.

 

J.P. Morgan takes a solution-based approach to custody, helping clients maximize processing efficiency within a robust, controlled, automated and information-rich environment. With offices in each region of the world and a network of sub-custodians covering more than 90 markets, we help clients meet the challenges of cross-border investing and actively promote global standards for efficiency and risk management.

 

The Custody Middle Office Department consists of cross-product, client facing roles that require extensive client interaction & communication while working with various global internal teams.

 

The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders, while ensuring exceptional reactive and proactive solutions for Global Custody clients.  Additionally, as the Client Experience and clearing agenda is complex and challenging, candidates will be expected to play key roles in refining existing procedures, developing new process and identifying new opportunities for improving the overall function.

 

Responsibilities include:

 

 
·  Working as part of a global team providing follow-the-sun coverage for clients ensuring all day to day queries have been addressed within required service level agreements
·  Establishing and maintaining strong relationships with client’s operations & middle office contacts
·  Providing high-level, value added client service and operational subject matter expertise in cash processing, security settlement and Asset Servicing activities.
·  Traveling to meet with clients in person
·  Working with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve exceptions in a timely manner.
·  Performing root cause analysis for clients to increase STP and reduce exceptions and inquiries
·  Partnering with technology and strategy teams to help identify internal and external facing improvement opportunities.
·  Collaborating with client service teams to help change client behaviour where required
·  Team leader or previous team management experience preferred.
·  Previous Custody experience
·  Knowledge of cash, trade, corporate action and FX processing essential
·  Previous experience of a client facing role

 

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at www.jpmorganchase.com .

JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.