Application Support - Associate

Job description

This role provides the opportunity to be part of the Banking Production Management (PM) Team in support of global applications. The Banking PM Team is accountable for the applications being available during the required business times. The team leverages tools to proactively monitor the health of the applications and infrastructure – ensuring processes are running, feeds are processing, jobs and dependencies are being executed, and ensuring all business functionality and support requirements are met. A successful Banking PM team member needs to possess technology savvy, business acumen, and internal customer service skills to manage changing priorities and demands. 

As a member of our Production Management you will dive head-first into supporting Mission Critical SWIFT Apps for JP Morgan.  This function is responsible for monitoring and support across the SWIFT platform assets, both for in-house developed and vendor applications such as SWIFT’s Alliance Messaging Hub (AMH) , Alliance Access (SAA), Alliance Gateway (SAG) and WebPlatform technologies. The team currently has a presence in Bournemouth and Mumbai & Tampa covering round the clock using follow the sun model. This position requires scheduled oncall support over the weekend.

 

Objectives

Support global applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications

Maintain Global relationships with various other support teams as well as business users

Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications

Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities

Demonstrate Continual Improvement in terms of Individual Performance, and approach

You will be customer focused with excellent communication skills, both verbally and written 

Responsibilities

Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability

Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution

Support application release deployment activities into the production environment

Develop strong relationships with resolver teams, application development teams, and other upstream and downstream support teams

Develop strong technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain

Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training

Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure

Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close

Participate in weekend support and testing around key deployments and business continuity exercises

Participate in a support shift rotation to ensure adequate global business support coverage. This includes weekend support.

 

Skills and Knowledge Required

Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications.

Strong bi-lingual communication skills both written and verbal

Self-starter with confidence to drive issues through to completion in highly pressured environment

Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas

The ability to work under pressure within agreed timelines and to support multiple tasks in parallel

Multi-disciplined technology skills encompassing some or all

Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc

Database skills (Oracle, ,MSQL) including SQL and Stored Procedures

Experience in Geneos system monitoring

Experience in monitoring Autosys Jobs

Basic understanding of MQ Series, NDM, FTP/SFTP,WebMethods, SSL

Basic knowledge in Python scripts

Essential Experience

Working in a support capacity in a time sensitive environment

Familiarity with the Unix environment

Experience in Monitoring, file transfer tools

Financial institution experience or exposure a plus

Swift Messaging environment exposure is preferred  

Experience in any automation tools is a plus

Multi-disciplined technology skills encompassing some or all

Unix (RedHat Linux) skills including Unix Shell Scripting – ksh, perl, bash etc

Database skills (Oracle, ,MSQL) including SQL and Stored Procedures

Experience in Geneos system monitoring

Experience in monitoring Autosys Jobs

Basic understanding of MQ Series, NDM, FTP/SFTP,WebMethods, SSL

Basic knowledge in Python scripts

 

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran