Asset Management, Private Bank, Incident and Client Advisory Group - Associate/Analyst, Chicago

Job description

Our business
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 265,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking Commercial Banking, Consumer and Community Banking.

Through collaboration, intellectual curiosity and creativity, you can accomplish extraordinary things at J.P. Morgan. Our people do outstanding work by partnering with clients and each other to generate positive change in our local and global communities every single day. We are committed to your growth and development. We offer opportunities across all of our businesses that can take you in any direction you want to go and leaders who will support you in getting there.

Asset Management Overview
J.P. Morgan Asset Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Within the U.S. Private Bank (USPB), the Incident and Client Advisory Group (ICA) is a specialized advisory unit that is the central point of coordination and governance around escalation for client activities and relationships that pose possible reputational and financial crimes compliance risk. Upholding the integrity of the USPB, we provide high quality advice and assistance enabling the USPB to evaluate clients efficiently and effectively, resulting in the best and most respected set of clients.

Primary Function
As an Associate, you will report into the ICA Operations Manager within the ICA Group. You will join a team of professionals that report on ICA performance and work to optimize ICA processes by evaluating work quality, improving procedures and systems, and facilitating improved interaction with our business partners.

Your daily activities will include:
· Monitor ICA Case Management outputs and work with them to make improvements
· Assist with QA/QC of ICA processes in order to strengthen internal controls and to identify operational efficiencies and process improvements
· Establish and report appropriate metrics for ICA inputs, processes and outputs
· Establish feedback mechanisms with partners providing ICA inputs and receiving ICA outputs (e.g., Onboarding, Client List Screening, Global Financial Crimes Compliance, Technology)
· Update ICA procedures and flowcharts
· Distribute ICA work to the appropriate team member
· Manage ICA system improvements and monitor system integrity (e.g., Client Incident Tracking Application)
· Fulfill requests for information from business partners and external parties (e.g., auditors, examiners)
· Case management and special projects as needed

Desired profile

·  Strong ability to analyze problems, with attention to detail
·  Ability to communicate effectively (both oral and written)
·  Ability to coordinate issues, findings and practices with colleagues across regions and/or divisions.
·  Excellent team player - one who is able to prioritize in a fast moving, high pressure, constantly changing environment
·  Strong analytical and problem solving skills with the ability to exercise sound and balanced judgment.
·  Ability to apply business knowledge to new situations and able to approach situations both globally and specific to product area

Requirements
·  3+ years of experience in the financial services industry and/or operations/risk management
·  BA/BS degree or a strong proven operations or risk management track record
·  Advanced degrees, certifications, and licenses a plus (e.g., MBA, CAMS, Series 7)