Advance Product Support Sr Client Service Analyst (L2) - eCommerce Support - Tampa, FL

Job description

About Chase Paymentech:Chase Paymentech, a business unit within Card, Merchant Services and Auto Finance, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The company"s proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. With a legacy of innovation and vision in electronic payments, Chase Paymentech promoted the growth of e-commerce worldwide. The company continues to fuel the success of the Internet"s largest brands, currently processing more than 50 percent of all Internet transactions. Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Chase Paymentech"s consultative approach helps today"s small and emerging businesses become tomorrow"s industry leaders.Job Description:E-Commerce Support Sr Client Analysts support our PC-Based POS merchants as well as those who use the Orbital Gateway, iTerminal, Mobile Checkout, and Resource Online. Support includes (but is not limited to) advanced troubleshooting, answering technical and policy questions, and taking escalated technical calls as well as complaint calls. Support takes place both via a phone queue as well as instant messaging (Microsoft Lync). In addition, they will also be answering email from multiple inboxes, responding to customer survey feedback, and may assist in writing training material as well as actually training other technicians on various products.

Desired profile

Basic Qualifications: - High School Diploma or Equivalent.- Minimum 3+ years experience in internet protocol and behaviors, i.e. different browsers, OSs preferred.- Minimum 2+ years experience in customer support preferable in a call center environment preferred.Preferred Skills:- Obtained or working towards Undergraduate Computer Science Degree.- Understanding of Computer programming languages (.Net, Java, Perl, JavaScript, HTML, etc.)- Strong problem-solving, analytical, and communication skills, as troubleshooting and assisting our merchants are vital parts of the job.- The ability to communicate effectively over the phone, IM, and via e-mail.- Strong writing skills are useful in preparing e-mail communications with external and internal contacts.- Strong multi-tasking and organizational skills.JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran.