Operation Support Analyst

Job description

We are seeking a talented Operation Support Analyst to join an Energy Supplier based in Nottingham. The individual will look after our back - office operations covering gas and electricity market business processes.

TIME: Hours of work are 40hours per week, between the hours of 8:30am and 5:30pm Monday to Friday. FULL TIME

RESPONSIBILITIES

• Perform the Ready for Business check at the start of business day
• Manages and monitor the operational work-flows, resolving issues as they arise
• Coordinating with the Customer Services to ensure that all customer issues are properly managed to resolution
• Help implement and adhere to business processes to ensure productivity
• Monitoring and managing on-going business processes
• Investigate all order related issues and resolve accordingly
• Manages our agents and coordinates operational activities with them as required
• Maintain records and produce regular statistical information and management reports
• Testing all the developed system to ensure its meets business requirements
• Working with company procedures and ensuring all smooth business operations
• Documenting companies operational processes
• Perform Administrative work such as organising meeting, gathering paper work
• Resolve escalated issues from customer support using company’s procedure.
• Produce and distribute scheduled and ad-hoc Management & regulatory reports
• Reviewing company operations business processes with aim of improving it
• Collaborating with other industry parties on behalf of company to manage and resolve issues
• Collaborate with IT team in improving operations system

Skills Required

• Ability to manage own workload in a professional and proactive manner
• Ability to work on multiple work-flows, effectively coordinating with different teams to achieve the business goal.
• Good computer knowledge with focus on internet browser (Chrome/Internet Explorer), Excel, Ms Word and Outlook
• Excellent communication skill (both written and verbal)
• Ability to generate reports with Excel
• Work well as part of a team
• Strong ability to multi-task
• Excellent customer service skills
• Strong organisational skills

Qualification

• A-Level with Pass in English and Maths (We may consider good GCSE)

Other

Candidates must be eligible to work in the UK and be able to commute to Nottingham