Customer Service Representative

Job description

Req ID:  15097  

Additional Work Locations:    

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Customer Service Representative Summary

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.

From your first day at iQor, you’ll notice something special in the air. It’s a nurturing and supportive spirit that comes from our constant focus on customers. Helping people is what we do!

“Our product is service, our strength is people”. As an iQor employee, we’ll help you soar personally and professionally. We’ll supply topnotch training and tools to help you excel at your job. We provide world class leadership programs that help propel you to advancement.

 

Customer Service Representative Benefits:

·  Health, Dental, Vision insurance (After 45 days of employment).
·  Tuition Reimbursement.
·  Monthly Prizes for performance (Gift cards, Electronics, accessories).
·  Raise potential every three months (Based on performance).
·  401k.
·  Casual Dress.
·  Fun Work Environment.
·  Paid Training.
·  Promotions for Performance.
·  $$$ Referral Bonuses.

Customer Service Representative Responsibilities

Customer Service Representative duties:

·  Taking customer service calls.
·  Completing inbound sales calls.
·  Taking inbound Customer service and sales calls.
·  Maintains customer records by updating account information.
·  Demonstrates excellent customer service skills with the ability to take ownership, show empathy, and go above and beyond.
·  Performs other duties as assigned.
·  Must be able to work evening shifts with at least one weekend day. 
·  Ability to connect with customers and demonstrate a caring attitude. 

Customer Service Representative Requirements

·  Excellent computer literacy.
·  Good oral and written communication skills.
·  Able to pay attention to details.
·  Above average interpersonal and judgment skills.
·  Professional.
·  Ability to work in a fast-moving environment with multi-tasking ability.
·  Some knowledge or experience in dealing with soft sales, upsales, or adding/selling additional products to customers.

Customer Service Representative Education Requirement
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Customer Service Representative Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee will be required to regularly speak and sit for extended periods of time.  The employee will be required to occasionally stand and walk or otherwise traverse in order to be accessible to the production floor. The person in this position will be required to exert at up to 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 10 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal. The person in this position may need to occasionally bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami