Collections Agent: Bilingual French / English

Job description

Req ID:  15166  

Additional Work Locations:         

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Summary

We are currently looking for a Call Center/Customer Service Agent to help with Invoice Inquiry and Accounts Receivables on various portfolios assigned for recovery. Ensure the quality of the calls on behalf of our customers. Communicate via Phone and via email with the Customers.

Requirements and working conditions

 

Salary offered : $ 13.00 - per hour

Other form of remuneration : Monthly performance bonus

Various conditions : The salary can be negotiated depending on the experience and languages

Number of hours per week : 40.00

Insurance plan

Vacation Days

 

Employment status:

permanent

full-time

day


Responsibilities

Our Agents are responsible for a variety of different calls including:

·  Make outbound calls and collect outstanding amounts.
·  Respond to inbound phone calls and customers' email inquiries.
·  Develop rapport with clients to ease on the Collection efforts.
·  Provide outstanding customer support.
·  Maintain organized and updated customer files.

Requirements

·  1 to 6 months of experience
·  Education : High School Diploma (General) (DES) Completed
·  Bilingualism : French / English a  MUST
·  *Other languages an asset
·  Microsoft office knowledge, operations and workforce management applications, quality assurance programs, internal reporting tools and current technologies an asset.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee will be required to regularly speak and sit for extended periods of time.  The employee will be required to occasionally stand and walk or otherwise traverse in order to be accessible to the production floor. The person in this position will be required to exert at up to 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 10 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal. The person in this position may need to occasionally bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.


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