Call Center / Customer Service Agent - Portuguese and English (required)

Job description

Req ID:  16887  

Additional Work Locations:         

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

Job Description

·  Base salary + uncapped incentive program
·  Employee status: Full Time

Workplace: 1200 Avenue Papineau, Suite 350R, Montreal, QC H2K 4R5

 

About Us  : iQor is one of the largest BPO ( business process ) in the world, a higher collection agency, management of accounts receivable and customer service. Although our headquarters are located in New York, iQor operates in nearly 40 centers of excellence in North America, Europe and Asia.

About You  : This is a job opportunity to become a Collections Agent. As an Agents you will receive your own portfolio to manage and maintain for our customers. You will demonstrate excellent skills in dealing with customers with efficiency and courtesy and you will have to communicate in English and Spanish (French and Portuguese are an asset).

Successful Candidates will be expected to:  Collect Account Receivables from different accounts. Follow up with customers to resolve outstanding amounts. Initiate and maintain relationships with clients, users and all other organizations as they relate to the Company's scope of work. Solicit and develop relationships with key decision makers, understand and respond to customer needs. Cultivate the development of new accounts, while servicing existing customers with the same degree of attention. Meet or exceed stated revenue goals and performance objectives. Exhibit strong organizational skills and resilience when dealing with changes in the work environment.

Responsibilities

Our Agents are responsible for a variety of different calls including:

·  Make outbound calls and collect outstanding amounts.
·  Respond to inbound phone calls and customers' email inquiries.
·  Develop rapport with clients to ease on the Collection efforts.
·  Provide outstanding customer support.
·  Maintain organized and updated customer files.

 

 

Requirements

·  Working well in a team and communicating clearly.
·  Excellent written and oral presentation skills in English.
·  Working knowledge in Microsoft Excel.
·  Required education: High school or equivalent
·  All applicants MUST be in the Montreal area at the time of their application.
·  Fully fluent in English AND Portuguese.Candidates who do not speak both will be automatically discarded
· 

Education Requirement
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee will be required to regularly speak and sit for extended periods of time.  The employee will be required to occasionally stand and walk or otherwise traverse in order to be accessible to the production floor. The person in this position will be required to exert at up to 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 10 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal. The person in this position may need to occasionally bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

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