Operations Coordinator (Customer Service), London
Graduate job London, United Kingdom
Job description
Operations Coordinator (a customer service based role)
International SOS
Chiswick, London (District line)
£21,889 salary plus 5% night shift allowance
French/German language speaker
This is shift work;
- You will work 3 days on (12 hour shifts- 8am to 9pm) and then have 4 days off.
- We will need you to work nights shifts for 1 month out of every 4 months. 3 nights on (12 hour shifts- 8pm to 9am) and then have 4 nights off.
- Start Date; 19th October 2015
International SOS is currently looking for 5 German or French language speaking, customer-focused individuals to join the team of Operations Coordinators based at the flagship office in Chiswick, West London. The role is a busy, varied role requiring high levels of client liaison internationally.
Duties and Responsibilities will include;
- Receiving calls from client members, military facilities, hospitals, clinics and beneficiaries
- Providing first point of contact information as required
- Documentation of all matters relating to the requests
- Dealing with requests for assistance and information in a timely and professional manner
- Organise range of medical assistance services for clients
- Updating the local medics and clinics re. appointments for client members
- Updating and maintaining the internal system with case notes
- Document all matters relating to request
- Ensure case notes are managed, communicated and prepared for handovers
- Monitoring of medical repatriations and evacuations
- Ensure providers and suppliers are up to date with current information
- Ensure compliance at all times with the Procedural manuals and guidelines
- All administrative duties and case note logging as required
As previously stated, the role will require someone who is highly customer-focused, and also possesses the following skills, qualifications and experience:
Required Skills and Knowledge
- Strong German or French language written and spoken
- Excellent English language written and spoken
- IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook and Word.
- Ability to multi task and handle several requests at the same time, prioritising tasks appropriately.
- Capacity to comprehend a given situation, information and requirements quickly and accurately.
- Ability to communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing. High and consistent standard of written communication as required in the guidelines provided.
We are a privately owned global organisation (we employee over 11,000 people across our international offices). The offices are state of the art in a stunning environment to ensure you enjoy your time whilst at work.
We are the worlds leading health and security assistance company.
Desired profile
Operations Coordinator (a customer service based role)
International SOS
Chiswick, London (District line)
£21,889 salary plus 5% night shift allowance
French/German language speaker
This is shift work;
- You will work 3 days on (12 hour shifts- 8am to 9pm) and then have 4 days off.
- We will need you to work nights shifts for 1 month out of every 4 months. 3 nights on (12 hour shifts- 8pm to 9am) and then have 4 nights off.
- Start Date; 19th October 2015
International SOS is currently looking for 5 German or French language speaking, customer-focused individuals to join the team of Operations Coordinators based at the flagship office in Chiswick, West London. The role is a busy, varied role requiring high levels of client liaison internationally.
Duties and Responsibilities will include;
- Receiving calls from client members, military facilities, hospitals, clinics and beneficiaries
- Providing first point of contact information as required
- Documentation of all matters relating to the requests
- Dealing with requests for assistance and information in a timely and professional manner
- Organise range of medical assistance services for clients
- Updating the local medics and clinics re. appointments for client members
- Updating and maintaining the internal system with case notes
- Document all matters relating to request
- Ensure case notes are managed, communicated and prepared for handovers
- Monitoring of medical repatriations and evacuations
- Ensure providers and suppliers are up to date with current information
- Ensure compliance at all times with the Procedural manuals and guidelines
- All administrative duties and case note logging as required
As previously stated, the role will require someone who is highly customer-focused, and also possesses the following skills, qualifications and experience:
Required Skills and Knowledge
- Strong German or French language written and spoken
- Excellent English language written and spoken
- IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook and Word.
- Ability to multi task and handle several requests at the same time, prioritising tasks appropriately.
- Capacity to comprehend a given situation, information and requirements quickly and accurately.
- Ability to communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing. High and consistent standard of written communication as required in the guidelines provided.
We are a privately owned global organisation (we employee over 11,000 people across our international offices). The offices are state of the art in a stunning environment to ensure you enjoy your time whilst at work.
We are the worlds leading health and security assistance company.