Web Support Technician / Helpdesk

Job description

Do you have technical/IT/ helpdesk experience? Or have you studied a technical / IT related subject and looking to transfer your skills to a working environment?

Intercall Europe, a market-leading Global Communications provider at the forefront of technology, are looking to recruit a Finnish, Dutch or Danish speaker to join the multilingual Technical Support team. So if you are looking for a role where you can use your language skills and work with the latest cutting edge technology read on...

This role will allow you to exercise your creative problem solving skills by trouble-shooting internet based products, working with customers to resolve technical issues. You will contribute to the delivery and management of audio, web and video conferencing, provide outstanding customer service and act as a representative for the company - all whilst gaining valuable experience in this fast-paced and enjoyable role.

As the suitable candidate you will be professional, positive, proactive and able to work in a busy, dynamic environment.

The ideal candidate will have:

• Experience in a technical, IT related or helpdesk role preferable but not essential as full training is provided


• Customer Service experience


• Competence with Microsoft Office


• A clear telephone manner


• Excellent communication skills


• Proven ability to use your own initiative and work well under pressure


• Strong organisational abilities


• Fluency in English AND Finnish, Dutch or Danish

If you are a positive team player and enjoy delivering second-to-none customer service, this could be the ideal opportunity - APPLY NOW FOR IMMEDIATE CONSIDERATION!

No terminology in this advert is intended to discriminate on any grounds. InterCall (and all its affiliates) is an Equal Opportunities Employer.