Customer Quality Engineer CQE

Job description

Job Description

Plays a key role in the local and world wide arena as the primary product quality and post sales support contact / expert representing Intel in the eyes of Intel's customers and accurately representing the customer's requirements/needs inside Intel. Enables Intel technology and product introductions, including volume ramp on through product discontinuance to the satisfaction of our customer base. Manages the overall customer quality relationship ensuring Intel's brand image for product quality and support is viewed to be leadership status in the marketplace or will devise the appropriate strategy to attain it. Will often be involved with SMG and/or internal partners to set the strategic support direction for the account and will arm SMG and/or internal partners with appropriate post sales support and Q&R related sales collateral highlighting the value of Intel's Q&R leadership. Responsibilities may include Technology enabling, NPI and volume ramp support, customer satisfaction feedback, issue escalation support, FACR & returns management, issue and excursion management/support and project management. Provides postsales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements. Ensures that client's needs have been met and that the product/solution is fully functioning according to specification. May provide followup support to company sales staff and customer personnel by disseminating technical information on specific applications.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth

Other Locations

Arizona, Phoenix; Oregon, Hillsboro; California, Santa Clara;

Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Desired profile

Prefer a Bachelor or Master of Science degree in Engineering, Manufacturing, Computer Science Basic understanding of Intel components Good verbal communication and presentation skills Good negotiation skills Ability to work both independently as well as in teams and across business units to accomplish tasks in a timely manner Unrestricted right to work in the US without requiring sponsorship Successful Candidate will be able to perform the following skills: Interact with Intel's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high volume manufacturing As the customer's voice within Intel, influence Intel's decisions on product Q&R related attributes Stay on top of product health trends to proactively prevent issues and ensure product quality and reliability performance is met and improved Support and facilitate failure analysis process Support issue management, MRB's, PRT's, etc..