ZARA - HENRY STREET - OPERATIONS DEPARTMENT MANAGER - LADIESWEAR

Job description

OperationsManager

Responsible of all aspects of Store Operations and management of the back of house (delivery process and productivity, stockrooms standards and good replenishment practises)

Reporting to: General Manager and Department Managers

Stock & Sales Management

·  To ensure an effective replenishment that complies with the company policy.

·  Responsible for the stockrooms organisation (standards, layout, efficiency)

·  Responsible for RFID and its devices (PDA's and iPods, a good 25R practices and routine and works alongside with the Commercial team

·  Effective, consistent and regular communication with the DMs and GM.

·  To manage and oversee the complete delivery process across the three sections and react to unexpected circumstances when necessary.

·  To manage delivery productivity in line with Company targets

·  Assist the managers to forward plan stockroom initiatives to come up with solutions to overcome capacity issues.

·  To support the line manager with the stock take process.

·  To be actively involved in the Sale preparation process.

·  Responsible for Zara Online storage in store and its Organisation.

Health & Safety

·  To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the management team in case and incident happens

·  To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them

·  To know who the appointed First Aiders are in the store and to understand and promote the role of the Safety Champion

HR & Team Management

·  To deliver exceptional customer service and drive the team to ensure that minimums are maintained across the store

·  To be responsible for the training of the delivery and stockroom teams

·  To prepare monthly rotas, daily planners and holidays according to business needs

·  To coordinate the Japanese Meetings and encourage staff participation

·  To be involved in the recruitment process in the store

·  To support the GM in ER policies, payroll & hours management

Experience & Qualifications

·  Good knowledge of the company, the brand and the store they are applying for

·  Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)

·  Passion for people and processes

·  Systematic organised approach to work

·  Knowledge and experience in organizational effectiveness and operations management

·  Passion for fashion, market, competitors and trend awareness

·  Knows how to drive sales and can provide examples

·  Has lead a stable and consistent career

·  Good team management experience

Skills & Attitudes

·  Forward planning skills

·  Strong organisational and time management skills

·  Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals

·  Flexibility and problem solving ability

·  Has initiative to identify problems and opportunities to be proactive

·  Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances

·  Self-motivated and ability to motivate others

·  Tenacious and resilient

·  Ability to lead by example, motivate and develop employees

·  Ability to work autonomously and as part of a team