Zara Bristol - Sales Assistant (full time and part time)

Job description

Key Responsibilities

• Be aware of what happens day to day in the store

• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)

• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods

• Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.

• Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone

• Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently

• Provide till reports throughout the day to Managers and colleagues when required

• Ensure complete efficiency when following opening and closing cash desk procedures

• Investigate and resolve discrepancies with support from the Head Cashier

• Be actively involved in the delivery and ensure new stock is available for replenishment on the shop floor before the store opens

• Comply with the Company Security Procedures and policies. Ensure that relevant documents are understood and signed.

• Continually develop stock knowledge and promotions throughout the store

• Be available for Cashiers should they request help

• Ensure effective communication with the Management Team at all times

• Complete other tasks as necessary to support the overall store

• Comply with the Company Health & Safety Policy at all times

Experience and Qualifications, Skills and attitudes:

• Previous fashion retail experience and/or excellent customer service experience preferred

• Love and passion for fashion

• Articulate and good communication skills

• Energetic & enthusiastic

• Good interpersonal skills

• Strong initiative & self motivation

• Ability to work independently and as part of a team

• Ability to work under pressure

• Flexibility to work varied hours including nights, weekends and holidays

• To maintain good standards in personal presentation in order to represent the image of the brand