ZARA,BIRMINGHAM,SALES ASSISTANT

Job description

Job Title

SALES ASSISTANT POST

Reporting to

RESPONSIBLE / DEPUTY MANAGER

HEAD CASHIER and/or GENERAL MANAGER

Purpose

To support store objectives by delivering excellent service in line with store needs and to ensure the effective maintenance of designated sections

Key Responsibilities

• Be aware of what happens day to day in the store

• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)

• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods

• Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.

• Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone

• Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently

• Provide till reports throughout the day to Managers and colleagues when required

• Ensure complete efficiency when following opening and closing cash desk procedures

• Investigate and resolve discrepancies with support from the Head Cashier

• Be actively involved in the delivery and ensure new stock is available for replenishment on the shop floor before the store opens

• Comply with the Company Security Procedures and policies. Ensure that relevant documents are understood and signed.

• Continually develop stock knowledge and promotions throughout the store

• Be available for Cashiers should they request help

• Ensure effective communication with the Management Team at all times

• Complete other tasks as necessary to support the overall store

• Comply with the Company Health & Safety Policy at all times

Experience and Qualifications

• Previous fashion retail experience and/or excellent customer service experience preferred

• Previous cash handling experience desirable