Sales Assistant - ZARA, Massimo Dutti, Bershka, Stradivarius, Pull & Bear

Job description

Purpose

To support store objectives by delivering excellent service in line with store needs and to ensure the effective maintenance of designated sections

Key Responsibilities

·  Be aware of what happens day to day in the store

·  Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)

·  Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods

·  Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.

·  Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone

·  Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently

·  Provide till reports throughout the day to Managers and colleagues when required

·  Ensure complete efficiency when following opening and closing cash desk procedures

·  Investigate and resolve discrepancies with support from the Head Cashier

·  Be actively involved in the delivery and ensure new stock is available for replenishment on the shop floor before the store opens

·  Comply with the Company Security Procedures and policies. Ensure that relevant documents are understood and signed.

·  Continually develop stock knowledge and promotions throughout the store

·  Be available for Cashiers should they request help

·  Ensure effective communication with the Management Team at all times

·  Complete other tasks as necessary to support the overall store

·  Comply with the Company Health & Safety Policy at all times

Experience and Qualifications

·  Previous fashion retail experience and/or excellent customer service experience preferred

·  Previous cash handling experience desirable

Skills and Attitudes

·  Love/and or passion for fashion

·  Strong numerate and literacy skills

·  Articulate and good communication skills

·  Accountability

·  Energetic & enthusiastic

·  Good interpersonal skills

·  Strong initiative & self-motivation

·  Ability to work independently and as part of a team

·  Ability to work under pressure

·  Flexibility to work varied hours including nights, weekends and holidays

·  To maintain good standards in personal presentation in order to represent the image of the brand