Product Care Responsible

Job description

ZARA IS HIRING FOR A PRODUCT CARE RESPONSIBLE BASED IN THE NY HEAD OFFICE

Purpose

Pursuing best customer experience by focusing on the product, quality and packing methodologies, mentoring and training the team according to the ZARA standards

Key Responsibilities

·  Training e-commerce distribution center's team from beginning to end, according to the Zara quality expectations and adjusting training processes based on needs

·  Creating, adapting and carrying out training programs and transmitting the correct philosophy of product care, quality, and image

·  Updating training manuals, always maintaining ZARA's customer standard expectation levels.

·  Responsible for creating and implementing a daily reporting system, gathering data across areas and shifts based on; quality performance, error tracker, training tracker, customer claims, tidiness, and cleanliness

·  Ensuring active communication and following up on the weekly performance for each distribution center

·  Responsible for all consumables on hand, coordinating needs, calculation and order placing

·  Contributing to building and maintaining a team that is responsible of product care and training within the distribution center

·  Responsible for total quality, from every single angle in the building, across shifts, areas, and processes

Experience and Qualification

·  Enthusiasm for training and leading teams

·  Motivated, with a methodical approach to work

·  Experience in fashion retail is a plus

·  Experience in E-commerce is a plus

·  Fluent in English. Knowledge of Spanish is a plus

·  Full availability for travel

Skills and Attitudes

·  Energetic, positive, enthusiastic & passionate for working with people on the field

·  Passion for fashion

·  Excellent communication skills

·  Good interpersonal skills

·  Strong initiative & self-motivation

·  Ability to maintain professional standards of personal presentation, in order to represent the image of the brand

·  Ability to plan, analyze and solve conflicts

·  Detail oriented, organized and perfectionist