System Support, DSP CN DCCDC Songjiang

Job description

About the job

ABOUT THE JOB
Responsible for all warehouse management systems belonging to a unit or group of units – available, well configured and maintained to support operations, Implementation for all kind of system enhancements in order to - increase efficiency, decrease operational costs, increase quality, smooth operational processes. Coordinate the development of the WMS application and associated if necessary working methods in order to fulfill the business needs and user satisfaction.

YOUR ASSIGNMENT
Your tasks will include:

Training

·  Responsible for providing WMS end users with actual training, training materials and/or resources
·  Offer additional trainings to users when
·  The system has been changed after a new release
·  Operations have spotted and communicated a training need
·  Detect if there are knowledge gaps and initiate training events if there is a need. An advanced or refreshment training twice a year is advised.
·  Work closely together with WMS responsible to discuss potential training requirements.
·  Join the international super user training Support

·  Daily and ongoing support functions towards local end users.
·  Support operations to analyze efficiency and availability. Encourage end users to find the relevant support in the help files/manuals/instructions available
·  Receive and follow up on Incidents and support requests from end users on a daily basis
·  Contact and coordinate with IT Helpdesk for additional support
·  Assure support continuation during a super user's absence Maintenance and development

·  User management
·  Change management
·  System releases
·  Quality Assurance
Responsible to monitor system quality by verifying if the system is used and behave according to the standards and couple back their findings to WMS Responsible and local end users.
YOUR PROFILE
Your knowledge, skills and experience include:
·  WMS Key figures and related KPIs from warehousing SLA
·  Local IT related KPIs
·  Bachelor degree in Computer Science, Logistics Engineering or related.
·  2 years related experience with IT or logistics, key users experience of WMS would be preferred.
·  Familiar with Microsoft tools and SQL query
·  Basic knowledge of OS, network, database, and reporting tools. GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID

294307BR

Removal Date

14/09/2017