Sourcing analyst

Job description

Who you are

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have University degree (Logistics, Economics, Business Administration or related) or 1-2 years’ experience in the area of expertise. Retail/home furnishing/supply chain/customer service experience and interest . Confident and clear communication on English both written and verbal. Excellent computer skills and high proficiency on Microsoft Office. Proven analytical and numeric skills and ability to identify required actions.
• Good business understanding: understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
• Excellent knowledge of the customer and co-worker needs, demands and expectations on the markets
• Market and industry intelligence: applies market and industry knowledge to achieve organisational goals and objectives; understand market specifics when making decisions
• Change management and leading in the unknown/exploring
• Stakeholder management: knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen
• Supplier relationship management: strong knowledge of working with and developing external partners’ overtime. Strong knowledge on how to develop service provider relationships. Create and execute long-term development roadmaps
• Financial competence and understanding of the financial impact on total network
• Knowledge of relevant IT solution landscapes associated with sourcing and service fulfilment
• Inspired by the IKEA vision, values and culture
• Customer orientation and centricity: see the customer first and consider the impact on the customer when taking decisions
• Eagerness and desire to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction
• Applying strategic, tactical and operational approach for analysing business opportunities from customer/market perspective and inspired by challenging situations
• Eagerness and self-drive to develop constantly and demonstrate a willingness to develop skills and effective ways of working to benefit IKEA and personal growth
• Ability to act within the global framework in order to achieve local/market/organisation goals
• Ability to respond to business and customer needs by providing creative solutions and developing implementation plans that deliver
• Analytical capability to enable translation of business and customer needs into development initiatives

Your responsibilities

Focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. Provide a subject matter expertise and advice to business leaders within sourcing processes that will contribute to the development of business and people. Implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update. Superuser for CSO and other digital sourcing tools.
• Responsible for collection of data on and analysis of market performance, market supply/demand/capacity estimations, supply chain performance and customer feedback and proactively use the insights gained to contribute to sourcing decisions to improve customer experience
• Responsible for facilitating fact based decisions by contributing with decision basis and recommendations, including cost calculations, cost development scenarios, risk analysis and scenario planning in all phases of the sourcing process
• Responsible to model and analyse different sourcing scenarios and sourcing portfolio scenarios based on blended operating models for the market to find the optimal setup for given preconditions after securing input from all relevant stakeholders from both market and global level
• Responsible for CSO and other digital sourcing tools as a super user including receiving and giving trainings as well as contribution to the development of the tools on a global level
• Responsible for the follow up, evaluation and ongoing development initiatives connected to the blended model in the market and to secure that the intended processes, ways of working, tools and methodologies are used. Act on deviations and provide support (e.g. calculations, business cases, documentation) as necessary
• Contribute to the development of tools, setting of processes and ways of working connected to data collection and analysis to enable the continuous development of a customer oriented, efficient and effective sourcing process on the market in strong collaboration with the group function
• Responsible for keeping the total picture of market and industry intelligence for sourcing together and synchronised including capturing knowledge from within and outside of the company, prioritising and research projects and topics and securing that the research process is not duplicated
• Responsible for administration of all contracts on the market
• Contribute with both knowledge and expertise to optimal operational and multichannel development, related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks
• Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda in the market and industry intelligence research process across all touchpoints

Together as a team

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to end approach to develop our business and deliver results across functions together with our partners.