Service Operations Owner, Operations and Shared Services, IKEA IT

Job description

About the job

Service Operations Owner, Operations and Shared Services, IKEA IT, Helsingborg

Are you a ready to join us to lead innovative and simple digital solutions that meet the needs of the many people? We're looking for you!

About You
IKEA is a value based company, therefore values like togetherness, simplicity and lead by example are a natural part of your everyday life at work. As a person you have a great willpower with the ability to create togetherness and enthusiasm around you.

As a Service Operations Owner, you are a natural leader with the genuine passion in developing and leading people and business. You have previous experience from other leadership assignments or projects where you have successfully been leading people and IT business within a global organisation. You are working today in a similar role such as a Service Delivery Manager or Project Manager.

You understand the importance of building lasting cross functional relationships with both internal/external partners. You are business and people minded in everything you do, with a high ability to drive change in a changing environment. You have a good understanding of how IT and business create value.

You are connected to trends, developments and new technologies in the market and how it could improve customer experiences. You have a genuine interest in people and their life at home. You are an excellent communicator driven by results where you are always interested in finding solutions and better ways of working. You are fluent in written and spoken English.

About the Job
We are on an exciting journey transforming IKEA Group into a multichannel retailer. IKEA Business Solutions supports this journey by delivering IT solutions that meet the customer's needs.

Operations & Shared Services is part of IKEA Business Solutions with the purpose to safeguard running business and enable large development programs as well as fast, innovative, customer focused solutions.

About the assignment
As a Service Operations Owner, you will lead and secure all aspects of IT Service Delivery for your assigned area. You will be part of an inspiring team that loves challenges and changes. You will lead the way to create change for thousands – perhaps millions – of people.

Yourassignment will include:

·  Managing all operational responsibilities for the IT Service.
·  Secure IT Service performance in accordance with service level agreements.
·  Management of supplier operational delivery.
·  Budget and forecast.
·  Key stakeholder towards business and projects.
Theposition is a fulltime position and you willreporttoa Service Operation Manager in Helsingborg.

What's in it for you?
We offer the opportunity to work in an environment where people and a strong team spirit are acknowledged as key values. As an IKEA leader and co-worker, you are given a great deal of freedom in the way you work and plenty of opportunities to make your own mark on the business. Our success is working together. We share ideas, inspiration, expertise and success in our everyday work. Our communication is open, no matter what position you are in. We enable, trust and expect you to take initiative and responsibility.

At IKEA, we have an environment which encourages people to keep a good work life balance. And as the world's leader at life a home, you have exceptional opportunities to grow and develop together with us.

If you have questions regarding the position, please contact Service Operations Manager Group Functions Lisa Peterson +46 (0) 728 – 86 55 98 or Mikael Ziegler, Retail and Customer Fulfillment, Service Operations Manager +46 (0) 723 – 52 70 90. If you have any questions about the recruitment process, please contact our HR Service Centre, +46 (0)476-58 75 00.

Insomecasesrecruitmentprocessesmaytaketime,so wekindlyask youto be patientinthis regard. Pleasesend yourapplication inEnglishandnote that wedonot accept applicationsvia email.

Job ID

293648BR

Removal Date

16/09/2017