Service Fulfillment Operations Specialist- EAST

Job description

Why we will love you

• University degree (Logistics, Economics, Business Administration) or 3-5 years of experience with proven performance in the area of expertise (Logistics, Economics, Business Administration)
• Retail/home furnishing/supply chain/customer service experience and interest
• Confident and clear communication on English both written and verbal
• Excellent computer skills and high proficiency on Microsoft Office
• Proven analytical and numeric skills and ability to identify required actions
• Experience in problem solving and improving ways of working

What you'll be doing day to day

• Responsible for a high performing daily operations and an efficient fulfilment network connected to all Central Fulfilment unit types on the market through identifying and acting on improvement potentials in operational performance.
• Responsible for excellence in operations, quality and Standard Operating Procedures (SOP) under the scope of Central Fulfilment in the market to exceed customer expectations Responsible for close cooperation with Central Fulfilment Unit counterparts to secure correct usage of short-, and mid-term capacity of the central fulfilment unit in order to maximize efficient logistics operations with the right balance in inbound and outbound volume as well as plan for future needs by considering space, equipment and people as part of the total supply chain capacity.
• Responsible for capturing and sharing of best practices, creating synergies, enabling common ways of working, monitoring relevant performance and by acting and initiating corrective actions in case of deviations.
• Responsible for sharing knowledge with colleagues and business partners to support their competence development, particularly the understanding of the principles of effective and efficient fulfilment unit operations and health and safety in according to standard operating procedures.
• Responsible for securing and supporting the implementation of defined global working methods (ISAG,IOS WM, WH concepts, SOPs) in all central fulfilment units on the market.
• Responsible for the cooperation with key partners on the market including Warehousing Logistics and HSED while contributing with both knowledge and expertise to optimal operational and multichannel development, sourcing activities as well as to all matrices, global and market initiatives and competence networks.
• Responsible for the cooperation with the local fulfilment unit matrix to establish a common agenda and to utilize the total organizational competence to support local core projects and priorities.
• Responsible for coordinating the handling material flow in the market.
• Contribute to positioning IKEA as a responsible partner in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.

Together as a Team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Apply now!

Job Type-Permanent, Salaried
Benefits Eligible- yes
We offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.”