Sales (Self Serve) Coordinator

Job description

Who you are

You are passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment. You are able to optimise sales through thorough knowledge of the IKEA product range, local
market and customers. You lead by example and actively work towards ensuring Store in Shape as New (SISAN) by utilising the IKEA tools. You are adaptable and energetic, with strong verbal and written communication skills to help you build
successful relationships at all levels of the business. You are comfortable with coordinating your team, setting priorities and delegating responsibility. You can organise your work and the work of others, while delivering exceptional customer service and a great co-worker experience. You also have a desire to grow with the business and take pride in your own development.

Your responsibilities

As Sales Coordinator, your responsibilities will include, but not limited to:
• Supervising and coordinating the daily operation of the team and provide feedback on team performance.
• Solving daily operational problems and reacting appropriately to urgent issues, escalating where necessary.
• Sharing specialist knowledge of the IKEA product range, services and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
• Creating a high level of team knowledge about the product features and benefits and encouraging them to promote complete home furnishing solutions to the customer.
• Encouraging the team to actively sell the department’s top-selling products, prioritised products and IKEA service products in order to maximise sales and long-term profitability.
• Keeping the area of responsibility clean, tidy, priced and fully stocked, and ensuring that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.

Together as a team

With the Sales department leading the customer shopping experience, not only do we need to have extensive knowledge of the IKEA product range but we’re constantly finding new ways of making real connections with our customers to
maximise sales and profitability within the IKEA Vision of creating a better everyday life for the many people!

ADDITIONAL INFORMATION

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including above award rates, penalty rates (including Sundays and public holidays), annual leave loading, co-worker discount, subsidised meals in our co-worker restaurant, free parking and our TACK! loyalty program. If you’re interested in working with us, apply now!

This role is permanent full time, 76hrs/fortnight.