Sales Co-Worker Part Timer Nagasandra

Job description

Who you are

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

For this role we believe you have:
• Good at active selling.
• Good at creating satisfied customers.
• Confident in approaching and talking to people in a polite and friendly manner.
• Enthusiastic and able to work with others in a team.
• Ability to organise your own work and make efficient use of your time.
• Ability to work with a high sense of urgency.
• Experience of working in a customer-focused service industry.
• Experience of working in a fast-paced environment.
• Experience of actively selling through understanding customers and their needs.
You have knowledge in the following areas:
• The right attitude and behaviour to sell actively and help customers to buy.
• Understanding of customer behaviour.
• Understanding and active use of the Selling the IKEA way manual. Knowledge of the IKEA product range, including service products.
• Basic range presentation know-how.
• Sales steering.
• Sales location management/sales space capacity.
• Computer literacy.

Your responsibilities

You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations. You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet. You keep your area of responsibility clean, tidy, priced, and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience. You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues. You understand the store and department action plans. You take responsibility for your department goals and know how you contribute. You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them. You lead and/or support the implementation of planned commercial activities involving your department throughout the store. You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g., overstock/övertag). You demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availabi

Together as a team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. To create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimising the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.

PN - Domestic Relocation will be provided , except City or Housing allowance