Retail Department Leader - Returns

Job description

What you'll need to have

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

Leading and inspiring the Customer Care team to provide a seamless and positive experience for exchanges, returns and resolutions.

• Building emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
• Proactively collaborating with other functions to identify the root causes of customer issues.
• Ensuring the Customer Care team and Recovery team are collaborating on speedy and accurate logging of customer issues, returns and recall processing.
• Leading and contributing to store meetings and forums.
• Building and maintaining a Customer Care team and ensuring they have the tools to succeed and progress in their IKEA careers.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

JOB TYPE – Permanent, Full-time
BENEFITS ELIGIBLE? Yes/No
HOURS – Hours level, shift schedule, weekend hours?

QUALIFICATIONS

3 Years of experience leading a customer service team, preferably in a retail environment.
Experience with problem solving and conflict handling techniques
Experience planning, driving output and measuring performance