PTAG Super User

Job description

About the job

It takes a dream to create a successful business idea....It takes people to make dreams a reality.
We are looking for one PTAG super-user. The super-user will work 50% as a country super-user (supporting the coming stores) and 50% As store super-user (based in Hyderabad)

We are currently looking for a PTAG Super User to join our IKEA team in Hyderabad.

PURPOSE OF JOB

·  PTAG is the tool that IKEA use to inform about price and product communication in the store. Communication carriers like price tags, banners, price for room sets etc… Are produced in PTAG.
·  The material produced in PTAG is a really important part of our concept around mechanical sales.
·  Being a super-user for PTAG means that you need a lot of passion and skills in and around communication.

OVERVIEW OF THE ROLE

·  Having a good knowledge of how the units work, the country business plan and the needs of our customers and the impact my work has on these.
·  Working actively and regularly with the solution, having expert knowledge and understanding how the tools are used in the process they are supporting.
·  Understanding why the solution and connected processes are designed in a certain way and being aware of their strengths and opportunities.
·  Knowing the peak times of the units and the deadlines they work to and using these to present information to them in a timely way in order for them to achieve their deadlines.
·  Securing a network of competent super users in my country and enabling them to ensure competent end-users.
·  Providing support to the users in my country.
·  Assisting in reporting IT related issues to Helpdesk.
·  Securing that the solution is utilised in a proper way in my country to make use of its full potential.
·  Capturing, analysing, documenting, tracing, prioritising and agreeing on requests from the country.
·  Communicating requirement changes both to the global solution contact and the users in my country as necessary.
·  Handling expectations and communicating solution related matter to relevant stakeholders.
·  Supporting the verification in production and testing of new releases, if required.
·  Ensuring the translation of new releases, documentation or related training in my country, if required.
·  Participating in global super user meetings as required.

JOB SPECIFIC KNOWLEDGE AND CAPABILITIES

·  Experienced and knowledgeable in my own country and function.
·  One year full-time experience in an IKEA store.
·  Expert knowledge of the assigned solutions and related activities.
·  Ability to understand customer needs.
·  Ability to work both on tactical and operational level.
·  Ability to prioritise and organise work in order to make the most efficient use of time available.
·  Flexible approach to work and open to change.
·  Understanding of change management.
·  Proven change management skills.
·  Ability to communicate clearly and succinctly both verbally and in writing.
·  Self-reliant and motivated with proven ability to work as part of a team as well as independently.
·  Proven ability to build and maintain an effective network.
·  Ability to work with timelines and schedules and maintain deadlines.
·  Ability to read and communicate in English.
·  Proven transfer knowledge and presentation skills.
·  Proven facilitation skills.
·  Problem solving ability.
·  Computer proficient.
·  Highly developed analytical and numerical skills.

Job ID

235221BR

Removal Date

08/10/2016