Platform Operations Owner – PFA Inter (f/m/d)

Job description

StellenID

347376BR
Arbeitsbereich

IT
Über die Stelle

We are looking for you! 

Group Digital:  As a part of the IKEA Group, we set the digital agenda to keep IKEA leading in an uncertain and fast moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace.
At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

ABOUT YOU
We believe that you are passionate about fulfilling new needs and delivering outcome to our business stakeholders as well as technology service operations. You appreciate the mix of strategic thinking and turning architecture trends and user requirements into practice. You get motivated to keep learning and to forget the obsolete and to work agile and being open to the change. In addition, you are energized by working both independently and interdependently and cross functions. Last but not least you share and live the IKEA culture and values.
In this role you have a minimum 2-3 years of experience of IT Operations (application/infrastructure).

You have knowledge in following areas:
·  Experience of IT projects, LCM, and service operations and management
·  Strong stakeholder management skills both towards customers (SO´s/users) and suppliers (AM&S-vendors, ITSD, ISC and Infrastructure teams).
·  Previous experience in Logistics systems as a user or as a SO/SA/SOO is a plus.  
·  Good written and verbal communication skills (English required, German is a plus) As a person you have experience in application and infrastructure operations and management as well as experience of running and operating core systems/platforms. It is also a plus if you have worked in other aspects of IT such as Business/Requirements Analyst, Solution Architect, Developer, Test Specialist and Solution Owner. In addition, you have the ability to achieve most tasks without help and by using own judgement and to deliver with attention to detail. Troubleshooting, analytical and problem-solving abilities is in your focus as well as being appreciative of complex situations with ability to achieve partial resolution. You can also understand the complexity of IKEA business and the role of technology as an integrated part of the business.

ABOUT THE JOB AND YOUR RESPONSIBILITIES
As a Platform Operations Owner - PFA Inter you will support operating and maintaining a highly reliable and stable group of platforms, balancing the need to implement the platform roadmap with ensuring platform functionality and satisfying the on-going needs of the product development teams.

You will:
·  Support all aspects of IT service delivery within the assigned platform area, e.g. operations, IT support, life cycle management and IT Service continuity management including IT Service performance in accordance with service level agreements
·  Lead and operate in all aspects of IT Service Delivery including ensuring compliance with legislations, policies and other requirements
·  Accountable for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version rollouts
·  Establish and maintain SLA with SO in Inter
·  Establish internal and external agreements as required to fulfil SLA for the platform
·  Manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
·  Continually review and align license forecast and to ensure license compliance
·  Continuously maintain a LCM-plan for infrastructure components used by the platforms and communicate it to SO.
·  Support the Platform Operations Manager with insights for balancing the need to implement the platform roadmap and ensuring platform availability and performance
·  Support the Platform Operations Manager with managing successful releases of changes to the applications as needed
·  Engage with Platform Engineering Manager and/or Chapter Leads regarding resources and functional expertise required for run-related changes
·  Contribute with insights to relevant forums related to the platforms
·  Help in applying best practice in service operations, continually driving to improve service and performance
·  Work across initiatives within INGKA and INTER Group, steering solutions towards the correct architecture In this role you will report to the Platform Operations Manager.
This role is located in Dortmund (Mengede), Germany.

WANT TO APPLY? 

If you have job specific questions, please contact for Platform Operations Manager: Dan Igeklint at dan.igeklint@ingka.ikea.com.

If you have questions regarding the recruitment process or other practicalities, please get in touch with Birte Gillmann at birte.gillmann1@ingka.ikea.com .

We welcome applications from throughout INGKA group. We will prioritise applications from you who fulfil the majority of the requirements. Handicapped persons with equal qualification will be preferred.

Please send us your application online through INSIDE  as soon as possible, but please  no later than February 4, 2020.  

Warmly welcome with your application!
Standort

Dortmund ( Mengede )
Stellenbezeichnung

Platform Operations Owner – PFA Inter (f/m/d)
Land

Deutschland
Vollzeit - Teilzeit

Vollzeit
Umzugsroutine

Keine
Job Möglichkeiten

Unbefristet