Multichannel Network Manager (m/w/d)

Job description

Who you are

Do you want to be part of fulfilling customers’ dreams? Come and join Customer Fulfilment.

Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.
The Fulfilment Development & Multichannel Network function within CFF is taking the lead and overall responsibility for the design, establishment, and development of the Omnichannel network.

You are passionate about leading business through people and have a strong belief in the individuals ‘potential. Being customer oriented you see the customer first and consider the impact on the customer when developing our business and taking strategic, tactical, and operational decisions. Naturally you share the IKEA vision, values, and culture.
For this role you have a university degree in Economics, Logistics, Supply Chain Management or proven performance in supply chain management. You bring 2-4 years working experience in a management position, preferable in distribution, retail, logistics or similar. You also bring with you proven experience in securing the implementation of mid-term and long-term strategies and plans and when successfully lead projects or processes on country/market/national level.
You have knowledge in following areas:

• IKEA business model, the strategic landscape and IKEA ways of working
• INGKA Expansion process
• Good business understanding and very good knowledge of Multichannel Network related IKEA processes, supply chain, warehousing operations, and service business
• Very good understanding of the customer and co-worker needs, demands and expectations on the markets
• Strong and solid Project Management knowledge
• Good knowledge of change and stakeholder management
• Good knowledge of different leadership styles and leading in the unknown
• Good financial competence
• Good knowledge of relevant IT systems/solutions/tools

As a person you have good collaborative mind-set in building relationships across the organisation and influence and personal impact by using good communication and negotiation skills. You have an end-to-end orientation and the ability to act within the global framework to achieve local/market/organisation goals. Your analytical capability to enable translation of business and customer needs into development initiatives is strong. You naturally identify needs and drive change within the organisation acting in multi-cultural, interdependent and matrix environments.

What you'll be doing day to day

The purpose of the role is to take responsibility for securing an efficient and effective Omnichannel network in Germany by:
• The establishment of new fulfilment units
• Development of the existing fulfilment units
• Implementation of various improvement projects
• Efficiency and continuous improvement of units within our Omnichannel network
• Lead a team of MCN project managers

You will create the right prerequisites in the organisation to enable the growth agenda and secure the group and market Customer Fulfilment agenda is translated into the German market Fulfilment Development and Multichannel Network organisation.
In this role you will in defined markets, together with the group Multichannel Network function, take accountability and/or responsibility for the development and implementation of the country MPP/OCN Design Multichannel Network agenda.
You will:

• Be responsible for all development and implementation projects connected to the German Omnichannel roadmap when it comes to central units (Central Truck units (CDCs), Parcel Units (PUs) and Store Distribution Centres (DCs), from initiation phase until the handover to line organisation
• Lead a team of MCN project managers
• Be accountable for preparing the investment request connected to Customer Fulfilment investments and the investment budget on market level
• Be responsible for creating synergies by enabling common ways of working within the different fulfilment network related projects and make efficient use of common resources within customer fulfilment in the market and globally
• Be responsible to maintain a strong, collaborative relationship with the group functions, and secure an inspiring and motivating environment where people and talent are continuously developed
• Contribute to the development of tools, processes and ways of working in co-creation with the group function and take responsibility for the market implementation of globally developed tools, processes and ways of working to enable the design, establishment and continuous development of an end-to-end multichannel distribution network

Apply now!

In this role you will report to the country Fulfilment Development and Multichannel Network Manager. If you have job specific questions, please contact Csilla Roja: csilla.roja2@ingka.ikea.com.

This role is located in Wallau, Germany.

WANT TO APPLY?
We will prioritise applications from you who fulfil the majority of the requirements.

If you have any questions about the recruitment process, please don't hesitate to contact Britt-Mari Melms (britt-mari.melms@ingka.ikea.com).

Warmly welcome with your application!

WE OFFER YOU

• All the opportunities of a globally successful, growing company: At IKEA, a variety of career paths are open to you.
• A company that fosters talent and offers you a lot of support in your development.
• a work environment that allows you to balance your professional and personal life
• fair pay and a whole range of additional and social benefits (including a full 13th salary as a Christmas bonus, vacation pay, a company pension scheme, and much
more)
• Opportunities for employee participation in the success of the company (bonus and loyalty program)
• the promise to give you preferential treatment if you are severely disabled and meet the necessary requirements