Kitchen sales co-worker (planning and selling)_Navi Mumbai

Job description

Who you are

'-Good Knowledge of Life at home activities, home furnishing and customer buying behaviour.
-Good Numeracy and computer (Excel) literacy and analytical skills.
-In depth knowledge of kitchen buying process and routines.
-The desire to provide customers with home furnishing solutions that improve people’s live.
-A passion for selling, reaching your goals and getting the best for customers.
-Enjoy working in a fast-paced and future oriented environment.
-Interested in people’s everyday life at home and home furnishing.
-Customer satisfaction is your own satisfaction.

A day in your life with us

'-Be the one point of contact to the kitchen customer throughout the full buying process, from the first contact until the kitchen has been installed to ensure a great and seamless experience.
-Meet the customer in their home, as well as connecting via email, telephone or in the store to support with any questions
-Responsible for all the different phases in the process of buying a kitchen: inspire, booking for planning, design, services offered, payment, installation, and final check to ensure a smooth experience.
-Responsible to understand the specific needs of customers and staying up to date on trends, living situations and customer buying behaviours to provide relevant, affordable, functional, and sustainable solutions to our customers.
-Responsible to follow-up with customers during the purchase process, to ensure closure of the deal.
-Keep up to date and understand the store and department action plans to ensure your contribution and responsibility
-Constantly improve your knowledge of internal IKEA routines and regulations related to your area of work.
-Stay up to date on and use applicable applications to correctly process and issue documentation on goods and services to ensure proper processes and documentation.

About this work area

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!