Kitchen Installation Specialist in training

Job description

About the job

ABOUT THE JOB

Work as a member of the Customer Service team and support the Kitchen Business Area with specific responsibility for providing specialist knowledge that enables the development of the Kitchen Installation Service.

Take responsibility for the co-ordination of customer installation orders; following up or escalating as necessary any store or Installation Service Provider (I.S.P.) issues that compromise the customer experience relating to Kitchen installation.

YOUR ASSIGNMENT
Your tasks will include:
• Responsible for monitoring and maintaining a professional and lasting impression of IKEA, specifically relating to Kitchen Installation orders.

• Provide support, guidance, and specialist training to all relevant functions across the store, securing competence resulting in the successful completion of all Kitchen Installation Orders.

• Implement and secure the efficient response to and the resolution of customer issues within the agreed service level, through strong communication with the Customer Service Department, Kitchen Business Area, Kitchen Installation Contact Centre (KICC) and I.S.P.

• Effectively promote the Kitchen Installation Service in-store in order to maximise sales.

• Contribute towards the control of costs relating to the Kitchen Installation Service through proactively monitoring the activities relating to the order, level of service & customer experience.
YOUR PROFILE
Your knowledge, skills and experience include:
·  Have a strong knowledge of the IKEA Kitchen range
·  Must be a strong communicator
·  Be a forward-thinking individual who is a good problem solver
·  Represent the IKEA brand
·  Be capable of working as part of a team as well as independently GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Additional Information :

IKEA Milton Keynes is an equal opportunities employer. Please contact us on 01908634613 if you require any reasonable adjustments for any part of the recruitment and selection process.”

Full flexibility required

1 x 39 hours, 5 days out of 7 including alternate weekend
Interview date TBC

What are the benefits of working at IKEA?

• Holidays
• Co-Worker Discount
• End Of Year Present
• Tertials
• Long Service Award
• The IKEA Support Line
• Life Insurance
• Pension Scheme
• Family Friendly Policies
• Childcare Vouchers
• Marriage Day
• Civil Partnership Day
• First Day Of School Leave
• Payroll Giving To Charity
• Subsidized Staff Restaurant
• Company Sick Pay
• Bereavement Leave
• Uniform
• Compensation Leave
• Interest Free Loans

We look forward to receiving your application to IKEA MK!

Job ID

247977BR

Removal Date

25/08/2016