IKEA Round Rock is Hiring Customer Service Coworkers!

Job description

Why we will love you

Preferred Experience: Retail or Customer Service.

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

IKEA Round Rock is hiring for Customer Service Coworkers!

Apply Now to join our Round Rock Customer Service Team. After we receive your application, a Recruiter will review your resume and determine if you are a good fit for one of the positions listed below. If you are a good fit you will receive a invitation for a phone interview to learn more about your experience within 48 hours!

You will be interviewing for any of the following jobs with us:
•Retail Customer Service I Coworker- Greeter, Cash Lanes
•Retail Customer Service II Coworker- Returns, Full Serve Hand Out, and Home Delivery

Availability requirements are as follows:
•Must have open availability including evenings and weekends

Hours Levels Available:
• 12- 20 hours per week- Part Time with Some Benefits
• 20- 34 hours per week- Part Time with Full Benefits

Customer Service I Job Description:
• Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
• Provides an efficient and accurate checkout experience in various areas of the store
• Offers additional products and services such as home delivery, credit card, and IKEA Family card
• Resolves customer concerns independently to meet their unique needs and expectations
• Provides friendly, safe, and efficient car loading and unloading services

Customer Service II Job Description:
• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a Team

We offer excellent BENEFITS and PAID TIME OFF! (based on minimum hours worked)

-Competitive Pay
- 5 weeks of PTO per year
- 1 weekend off in 4
- Competitive 401k and pension plan
- Outstanding Health care, wellness, vision and dental plans
- PTO, Holiday, Sick time
- Employee Product Discount (15%)
- Employee meal discount
- Parental Leave
- Tuition Assistance

Apply now!

• Review the openings above
• Click apply
• Create a profile and upload a resume or work experience
• Select from the drop downs which roles you’d be interested in. You can pick multiple!
• Hear back from our Recruiter within 48 hours after your application is submitted