IKEA FAMILY/IKEA BUSINESS CRM & Loyalty Specialist (f/m) – Service Off

Job description

About the job

IKEA FAMILY/IKEA BUSINESS CRM & Loyalty Specialist (f/m) – Service Office Austria

You see things a little differently. So do we. We believe in discovering and developing the talent in each of us. We offer positions that will challenge your skills and let you grow.

About you:

·  You do have a strong focus on customer experience and are passionate about people, home furnishing and live at home.
·  Your passion is improving the relationship with the customers
·  You excel in planning, organising and coordinating
·  You are self-driven with hands-on mentality
·  You have an analytical mind and willingness to learn continuously
·  Your creative mind-set supports you to challenge common ways of thinking
About the job:

You are part of the Marketing Team and support the IKEA FAMILY/IKEA BUSINESS Manager by conducting your own projects. You have the ability to engage internal and external stakeholders (e.g. Marketing, Sales, Stores, agencies) and to build sustainable relationships. Your goal is to create a perfect customer experience. You will be responsible for various projects, which include planning the project, briefing the agencies, communication with all stakeholder, securing the time plan and evaluating the results.

About the assignment:

·  You do have 1-3 years of experience working in customer relations, preferably in a retail environment
·  Adequate university degree or equivalent knowledge
·  You follow up and communicate on results and ROI of CRM activities and you constantly search for optimization of your individual campaigns and the overall CRM plan
·  Report on a regular base in a relevant and transparent way
·  Responsible to ensure a proper handover to the matrix in the stores
·  Take responsibility for project budget
·  German and English language, written and verbal

The IKEA Group is a world leader in the home furnishing business. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Additional Information :

By Austrian labour law we are committed to announce the minimum wage by collective agreement of € 22.400,--. We are willing to pay more depending on experience and qualification with an ALL IN contractual agreement.

Job ID

278910BR

Removal Date

01/05/2017