IKEA Components China -IT Solution Area Support

Job description

Company description

The task of IKEA Components within IKEA is to pursue the development of future unique and customer-friendly solutions within fittings and components to the IKEA range. We create substantial cost and quality benefits for IKEA in our development and supply of raw materials, components and fittings. IKEA Components is part of the Inter IKEA group and shares the IKEA vision and values. Our business is global and employs 1500 people based in Sweden, Slovakia and China. Through co-operation with IKEA Purchasing and Logistic areas, we are also represented at several other sites around the world.

Job description

• Responsible for educating the users, in close cooperation with IT Solution Owner.
• Secure that receiving organizations are prepared through change management activities before new IT implementations.
• Acts as second level support when it comes to issues connected to system where you are appointed as solution area support.
• Collect, register, analyze, prioritize, solve and assign all in-coming cases during the agreed time in an accurate and efficient manner. What could not be solved in second level should be transferred to third level, IT Solution Owner.
• Perform all daily tasks according to set processes, rules and guidelines. • Take an active part in problem-, change- and life cycle management.
• Build, maintain and share knowledge with colleagues, i.e. by using a common knowledge database.
• Give feedback to IT Solution Owner on how the application is used, what improvement needs to be done from a user perspective and what kind of education that is needed for the users.
• Participates in Business Acceptance testing where business secures that requirements are fulfilled.
 

Qualification

• Knowledge of the end users needs.
• Knowledge of IT processes (ITIL)
• Knowledge in relevant tools and how to use them in an appropriate way according to working routines.
• Knowledge of the IT Solution relevant for the specific position.
• Educational and pedagogical skills.
• Good in writing and speaking English.